Pratham

Luxury retail and client experience professional with a proven record of exceeding sales targets, building loyal VIP clienteling relationships and delivering exceptional boutique experiences. Deeply passionate about luxury fashion, global runway trends and Maison aesthetics — actively following Paris and Milan collections. Hands-on expertise in personalised client styling, mood board curation, CRM, boutique operations and premium event management.

Fully available for flexible scheduling including weekends and public holidays.

Client Experience & Marketing Lead at K CRAFTS LIFESTYLE (2025-10 – Present)

Sole client-facing professional since brand inception — managing all offline client acquisition, relationships and after-sales across Delhi & Gurugram pop-up events.

• Delivered 45% revenue growth, 35% sales uplift and 30% brand awareness increase; relaunched loyalty programme driving 25% rise in client enrolments.

Sales & Client Experience Associate at DA MILANO (2023-04 – 2024-03)

• Exceeded personal sales demo target by 100% (target: 4, achieved: 8) through consultative, relationship-led luxury selling across 5+ boutique locations.
• Built a loyal VIP clienteling book — HNW corporate family, a bridal client and three returning 40+ clients who exclusively relied on me for all luxury accessory purchases.
• Drove 15%+ boutique sales growth via personalised CRM, client preference tracking and disciplined VIP follow-up; led the Summer Scorch pop-up managing 200+ clients.

Hospitality & VIP Events Intern at HYATT REGENCY AHMEDABAD (2024-12 – 2025-05)

• Orchestrated 7+ premium events for 200+ attendees including the Ahmedabad Retail Conclave — delivering VIP/VVIP guest experiences with composure.

Operations & Sales Role at FABINDIA (2024-01 – 2025-12)

Visual merchandising, inventory management and stock operations at Fabindia.

CRM Support Role at MAHINDRA (2024-01 – 2025-12)

Premium CRM support at Mahindra.

Communication & Training Role at PANACHE ACADEMY (2024-01 – 2025-12)

Luxury etiquette workshops for 20+ students at Panache Academy.

Styling & Mood Board Curation at Rahul Mishra Atelier

Directly styled HNW clients including a bridal client and wedding party; curated mood boards for models preparing for Paris Fashion Week.

Luxury Fashion Exposure at Première Vision Paris (2024-01 – 2024-12)

Immersed in global luxury textile and leather goods intelligence, premium material aesthetics and international buyer ecosystems.

Fashion Week Attendee at Shanghai Fashion Week (2022-01 – 2022-12)

Attended Susan Fang runway; gained firsthand insight into global luxury design aesthetics and Maison presentation standards.

BBA – Gujarat University (2022)