Customer Service Specialist - GlobalFoundries Inc. - Bengaluru, Karnataka
(2025-08 - 2026-08)
Semiconductor Company
- Developing and maintaining positive relationships with Customers and Channel Partners
- Supporting sales team to organize and take lead in customer teleconference and answering questions related to orders & shipments
- Taking ownership of customer issues and following problems through to resolution
- Being the focal point of contact for B2B & Customer Portal related issues and questions
- Educating customers on GlobalFoundries business practices and available systems
- Maximizing revenue via premium services fee collection and by preventing leakages
- Highlighting to the Sales Team about the PO gap and keeping them informed of the customer issues
- Entering specific information in Oracle, which may include purchase orders, pricing, quote, ship methods etc.
- Managing the customer's backlog in Oracle
- Working through cross-functional support team (Planning, CE, FAE, Finance, Quality, etc.) across global sites to resolve Customer and Fab related issues
- Analyzing and managing on-time delivery for customer orders
- Processing and responding to customer expedite requests, pull-ins and inquiries with regards to supply
- Resolving production scheduling, shipping or invoicing problems; determining the validity of RMA claims, managing the outstanding AR issues, aged backlogs etc.
- Ensuring that GlobalFoundries policies, legal regulations and audit requirements are met and maintained
- Managing B2B projects for customers
- Initiating and participating in internal system upgrades and enhancements for continuous improvement programs through automation and process streamlining to achieve excellence
- Performing all activities in a safe and responsible manner and supporting all Environmental, Health, Safety & Security requirements and programs
Business Operation Analyst - Hewlett Packard Enterprise - Bengaluru, Karnataka
(2022-08 - 2025-01)
HPE
- Invoice upload processing in the portals for all North America customers
- Taking care of disputed queries and doing RCA analysis
- Processing of Credit & Rebill for dispute from Credit & Collections Team
- Processing of Invoice corrections as per customer's request
- Acted as a liaison between operations & Credit & collections
- Dispute intakes, case assignments & weekly meetings
- Coordinating, investigating & dis positioning disputes
- Working with Finance or Tax teams to process credits
- Investigating on dispute queries, price variations, Invoicing correction queries
- Maintain strong relationship with customers to ensure any past due amounts are researched and resolved, including customer billing issues, short payments and open returns so as to maintain a clean and current SLA in the Get Paid tool
- Reconciliation of weekly credit & collections disputes for both indirect & direct customer invoices
- Working in collaboration with relevant departments to track and reconcile discrepancies co-op, rebates and partner credits
- Promptly analyzing, resolving and making recommendations regarding shipment discrepancy credits
- Ensuring compliance with Order Operations SOX controls and procedures and support the completion of audits, as needed
- Continuously improve order operations processes with suggestions related to automation and procedural enhancements for resulting best practices
- Maintenance of dispute life cycle in the tool
- Manual invoice generation, management of any off-system billing plans that require generation of invoices outside of our default system generation. Ownership of invoices deliveries
Senior Analyst- Order/Vendor Management (Supply Chain) - Tata Consultancy Services - Bengaluru, Karnataka
(2016-06 - 2022-08)
Working with the Supply Chain and Order management professional for a healthcare company for post sales services, Contract management, AP-Account Payable, PO Creation- Invoice collection, multi-vendor management, Services Supply, Work Order creation and dispatch.
- Order processing for highly critical customers for healthcare service
- Managing internal customer queries and communications with vendor management teams
- Working with Service Operation Managers for Contract activities
- Working with Top management for issues related to customer disputes
- Purchase Order creation and interactions for service schedule
- Working with billing team in validating invoices
- Process Implementation among the team members, if any new process changes initiated then working with teams to implement on the same
- Attending team meetings, helping the Supervisor for Consolidation of Team productivity tracker, sharing analysis of Team Utilization, Team Staffed time and essential Team Individual
- Productivity Publishing Inflow data to the Management - Customer Lead, Service Delivery Lead, Supervisor and team
Collections Analyst- AR - Accenture - Bengaluru, Karnataka
(2014-07 - 2016-05)
Collections analyst- Managing a portfolio of customers and promoted as Senior Analyst managing critical customer portfolio.
- Validate and release orders (Purchase and Sales Orders) with daily & monthly reports
- Validate and evaluate Credit Limit of customers
- Forecasting cash to cash collections
- Analysis and follow-ups of pending invoices
- Reconciling remittances for Cash application
- Validation and submission of disputes (Tax disputes, Pricing/Billing Issues, etc)
- Ensuring all the queries are processed per the agreed terms of Contract
- Monitoring overall process functioning and identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
Customer Service Associate - First Source Solutions Pvt Ltd - Bengaluru, Karnataka
(2012-11 - 2013-12)
Started my career as CSR- UK based holiday Company (Virgin Atlantic & Virgin Holidays) Grew up in a challenging and competitive environment
- Booking flights and choosing itineraries as per desired destinations
- Taking care of flight seat booking and accommodations
- Ensured customer issues were resolved for pre & post tour experiences
- Provided email assistance for customers
