Prathmesh

Diligent and Results driven CSA with 1 year of experience possessing empathy, active listening, and multitasking. Eager to contribute enthusiasm, adaptability, and a fresh perspective to a dynamic team.

Customer Support advisor II at Concentrix India (2025-01 – 2025-06)

Addressed customer issues and implemented product knowledge while assisting them to ensure customer satisfaction.

• Addressed customers regarding their problems and implemented product knowledge and core skills while assisting them to ensure customer satisfaction.
• Collaborated with the team and other departments to ensure the best and most appropriate resolutions.
• Maintaining the AHT by the required standards and taking 70-100 chats on a daily basis.
• Acknowledging the customer issue and assisting them using the CRM tools and Amazon authorized tools.

Sales Intern at Dellywood India (2023-06 – 2023-09)

Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently.

• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions.
• Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.

Marketing Intern at Marketto Services (2022-08 – 2022-11)

Assigned with taking inbound calls and filtering database of leads for marketing team.

• Assigned with taking inbound calls and collecting information.
• Further filtering the database of leads for marketing team.
• Working closely with other departments to understand the functioning of an organization.

Master in BBA, Marketing – Master School of Management (2021 – 2024)

XII in Commerce – SKD academy Lucknow (2019 – 2021)