HR & ADMIN EXECUTIVE - EXCELLENT PROJECT PVT LTD
(2025-10)
- Maintain and update employee records, HR documentation, and personnel files.
- Manage daily attendance, leave records, and prepare monthly attendance reports.
- Coordinate with the payroll team for attendance data, employee records, and salary processing.
- Support recruitment activities including interview scheduling, candidate coordination, and communication.
- Handle employee onboarding, joining formalities, documentation, and exit processes.
- Manage office administration tasks including vendor coordination and stationery management.
- Prepare HR MIS reports and maintain employee databases using MS Excel.
- Handle Pan India employee data management and maintain accurate HR records.
- Resolve employee queries related to PF, ESIC, UAN, and other HR documentation.
- Generate and maintain MIS reports for Pan India operations.
- Strong knowledge of MS Excel functions such as VLOOKUP, XLOOKUP, Pivot Tables, and data management.
- Professional email drafting and communication skills.
CUSTOMER SERVICE EXECUTIVE - IDFC FIRST BANK
(2023-04 - 2025-08)
- Delivered exceptional customer service, achieving First Contact Resolution (FCR) rate and maintaining optimal Average Handling Time (AHT).
- Resolved customer inquiries and complaints, increasing customer satisfaction score.
- Collaborated with teams to uphold service quality standards and ensure compliance with banking regulations.
- Utilize Advanced Excel for data analysis and reporting, improving decision-making efficiency.
- Facilitate cross-departmental communication to ensure seamless workflow and timely issue resolution.
HR OPERATIONS - HDB FINANCE SERVICE LTD
(2021-08 - 2023-04)
- Expertise in recruitment tracking, workforce planning, and performance analysis.
- Skilled in tracking employee attendance and work performance to improve operations.
- Strong background in HR operations, including data management, employee record accuracy, and resolving discrepancies.
- Expertise in preparing automated MIS reports, dashboards, charts for management review.
- Effective communicator in implementing HR procedures, guidelines, and documentation across departments.
BACK OFFICE - TSR DARASHAW
(2019-12 - 2021-03)
- Performed data entry, data processing, and data analysis, ensuring accurate and up-to-date records for back-office operations.
- Maintained detailed activity logs, supporting audits with zero discrepancies.
