Prathusha Ganugula

Financial services and operations professional with 6+ years of experience across US 401(k) retirement services, regulatory compliance, content moderation, banking, KYC and customer acquisition. Hands-on experience in retirement plan compliance activities including non-discrimination testing, Form 5500 preparation/filing support, Required Minimum Distributions (RMDs), audits and refund processing. Strong record of accuracy, data validation, risk control, SLA/TAT management and high-volume transaction processing.

Senior Process Associate - US 401(k) Retirement Services & Compliance at ADP (Automatic Data Processing) (2024-03 – 2026-07)

• Supported US 401(k) retirement plan administration and compliance operations for employer-sponsored retirement plans, ensuring accurate and timely processing of plan-related activities.
• Conducted non-discrimination testing as mandated by the IRS and reviewed plan/participant data for completeness, accuracy and compliance requirements.
• Prepared and supported filing of Form 5500 for employer retirement plans, validating required plan information and maintaining documentation accuracy.
• Processed Required Minimum Distributions (RMDs) for eligible retired plan participants in accordance with applicable retirement-plan requirements.
• Performed detailed audits and data validations to identify discrepancies, minimize operational risk and maintain compliance standards.
• Managed refund processing and related retirement-plan transactions with strong focus on accuracy, documentation and timely completion.
• Worked in a high-volume, deadline-driven environment while meeting productivity, quality, SLA and turnaround-time expectations.
• Coordinated case resolution and escalated exceptions where required, maintaining clear audit trails and adherence to established procedures.

Senior Process Associate - Content Moderation at Genpact India Pvt. Ltd. (2021-07 – 2024-02)

• Reviewed and moderated high volumes of user-generated content in accordance with client policies, community guidelines and legal/regulatory requirements.
• Identified, flagged and escalated harmful or inappropriate content, including harassment, hate speech and misinformation, using defined policy frameworks.
• Maintained consistent decision quality, productivity and accuracy while handling sensitive cases in a fast-paced operational environment.
• Performed quality-focused data review and documentation, supporting compliance, risk mitigation and process adherence.

Acquisition Manager - Video KYC / Customer Onboarding at IndusInd Bank (2020-03 – 2021-07)

• Handled end-to-end Video KYC (VKYC) activities, verifying customer identity and documentation in line with RBI requirements and internal controls.
• Supported customer acquisition and credit-card onboarding through accurate data collection, verification and KYC compliance checks.
• Ensured timely case completion, maintained documentation standards and escalated exceptions or discrepancies as required.

Bachelor of Computer Applications in Computer Applications – Shri Krishnaswamy College for Women (2016 – 2019)

Higher Secondary – Chinmaya Vidyalaya Higher Secondary School (2014 – 2016)

Matriculation – Janaki Ramachandra Kalyan Matriculation Higher Secondary School (2007 – 2014)