Pratibha Patidar

CCNA-trained MCA graduate with hands-on knowledge of routing, switching, network monitoring, incident management, and troubleshooting. Skilled in LAN/WAN technologies, VLAN configuration, routing protocols, SLA adherence, and ticketing systems such as ServiceNow. Familiar with NOC operations, monitoring alerts, escalation handling, and root cause analysis. Seeking a NOC Engineer role to support enterprise network operations, maintain network uptime, and provide efficient L1 technical support.

Web Development Intern - Fyndr App

(2022-03 - 2022-08)

• Worked with ticketing workflows and issue tracking processes
• Collaborated with clients and teams for technical issue resolution
• Monitored systems and maintained technical documentation
• Supported troubleshooting activities and workflow coordination
• Assisted in handling client queries and maintaining service quality

Master of Computer Applications - MCA - NIT Raipur (2022)

Bachelor of Science - B.Sc - DAVV Indore (2018)