Customer Care Executive
Send a job offer directly to this candidate
Experienced Customer Care Executive with a background in the insurance and banking sectors. Worked at MDIndia Health Insurance, assisting customers with claim status updates and resolving health policy queries. Later joined Pivotchain Solutions Pvt. Ltd., where I supported Kotak Bank customers by providing accurate account details and resolving banking- related issues. Skilled in effective communication, problem-solving, and delivering excellent customer service.
Customer Care Executive - Pivotchain solution Pvt Ltd - Pune, Maharashtra
(2024-07 - 2025-06)
Handled inbound and outbound calls to support customers with issues related to their bank accounts, transactions, and services. Delivered prompt solutions to customer concerns while ensuring compliance with banking policies and data privacy guidelines. Maintained detailed call records and contributed to a smooth customer experience through effective communication and problem-solving.
Customer Care Executive - MDindia health insurance - Pune, Maharashtra
(2020-01 - 2021-03)
Assisted policyholders by providing accurate and timely updates on their health insurance claim status. Handled customer inquiries and resolved issues efficiently through phone and email communication. Maintained detailed records of customer interactions and ensured high levels of satisfaction. Collaborated with internal departments to expedite claim processing and support resolution.
Sele executive and backend - Westside Tata - Pune
(2025-01 - 2025-12)
Proactively engaged customers on the sales floor, identifying their needs and effectively cross-selling and upselling apparel, accessories, and seasonal collections to maximize basket size.
HSC - Ness Wadia College Of Commerce Pune (2020-10)
SSC - English - I Teach Bjr Secondary High School (2018-03)
