Pratik Khawale

Full Stack AI Developer and Agentic AI Engineer with 5+ years of experience designing and deploying production-grade LLM-powered systems using LangGraph(ReAct), LangChain, RAG, and Anthropic & OpenAI Models. Proven expertise in building multi-agent orchestration platforms, intelligent chatbots, and end-to-end ML pipelines on Microsoft Azure and Google Cloud Platform (GCP). Delivered measurable outcomes across contact center automation, CXO dashboards — including 85%+ accuracy, 60% reduction in resolution time, and 40% cost optimization.

Experienced working with Fortune different clients at Accenture and TCS, driving AI transformation at scale using Python, React, Flask, and OpenAI APIs.

Full Stack AI Developer — Agentic AI at Accenture (2024-10 – Present)

• Pioneered enterprise Agentic AI platform using LangGraph orchestration and ReAct Framework to automate contact center workflows, reducing advocate response time by 2–3 minutes per query while achieving 85%+ accuracy across complex claim and benefit inquiries.
• Architected multi-agent orchestration system with Master Orchestrator coordinating 4 specialized utilities across 15+ backend APIs, eliminating multi-screen navigation and reducing query resolution time by 60%.
• Optimized LLM operational costs through intelligent GPT-4o / GPT-4.1-mini model routing and token-aware caching via tiktoken, reducing API expenses by 40% while maintaining 85%+ accuracy on complex insurance queries.

AI Developer — ML & Cloud at Tata Consultancy Services (2021-04 – 2024-10)

• Spearheaded development of production-grade AI and ML solutions with predictive analytics and cloud integration on Microsoft Azure and GCP, delivering a 40% increase in operational efficiency and 25% reduction in errors.
• Implemented scalable and flexible cloud resources, integrating 15+ third-party services and APIs, resulting in a 40% reduction in system downtime and a 25% increase in overall system capabilities.
• Designed user-friendly interfaces and interactive data visualizations to facilitate data-driven decision-making

Data Scientist at Tata Consultancy Services (2021-04 – 2024-10)

• Designed interactive dashboards that translated complex data into actionable insights, leading to a 15% increase in employee productivity and 8.7% improvement in customer satisfaction through data-driven decision-making.
• Led the design of a sophisticated digital platform for daily banking operations. This collaborative effort streamlined processes, allowing teams to optimize user support through data-driven strategies.

B.E. in Mechanical Engineering – Prof. Ram Meghe Institute of Technology & Research, Amravati (2016 – 2020)