Pratik Mahajan

A result oriented professional with more than 3 Year of total experience in it with Technical support & production support. Good knowledge with monitoring on APM Tool, Dynatrace, Kibana. Work experience in L1/L2 support, Hands on experience banking domain and application.

Good Experience In ITIL Management & incident Management. Hand's on experience sql plsql Ticketing tool, ITIL. Hand's on experience in Finacle, Insurance, LMS, UPI payment.

Application support Engineer at Cloud solution hub pvt.Ltd (2022-09 – 2024-06)

• Hand's on experience in CRM Application
• Work experience in UPI payment Support
• Experience in windows iis server, windows troubleshooting
• Hand's on experience in Java, debugging code. Monitoring, Log Analysis
• Hand's on experience in LMS, LOS, API Postman Tool
• Work also Linux Command, shell script, networking command
• Hand's on experience in .Net Application with SQL, Integration with ApI asp. Net Api Application exposing service with LMS and Insurance project
• Worked on LOS LMS and .2+ Year experience
• Providing L1/L2 support for application and Production Support issues reported by the customer
• Troubleshooting of issues within SLA, Providing RCA
• Assisting team with data queries.Store procedure, Function, Join
• Requirements gathering and analysis
• Interacting with the client on various forums to discuss the status of the project regarding the functionality
• We communicate with the different team as well as client according to issue
• Generated reports from the database using and SQL
• Involved in 24/7 on-call support for production environment
• Resolving medium and high level incidents raised from Service now
• Raising incidents, change request to fulfill business needs
• Experience in providing end to end environment support to the clients.Timely feedbacktotheteam (one on one, team meetings), on production updates/ issues & organizational updates
• Ensure proactive measure to avoid errors/issues & escalations
• Monitored logs and troubleshooting application issues accordingly
• Work closely with the UNIX, Networking and Development Teams
• Handling Batch failures and Working on L1 environment

Application support Engineer at Cybromatech Tech pvt lmt (2024-07 – Present)

B. TECH – JT MAHAJAN COE FAIZPUR (2021)

HSC – SARDAR G G HIGH SCHOOL RAVER (2016)

SSC – BIYANI SCHOOL BHUSAWAL (2014)