Pratik Tiwari

Platform Engineer with 10+ years of experience across IT infrastructure, VMware virtualization, and Windows/Linux server administration in enterprise data centre environments. Skilled in VMware vSphere and ESXi administration, server deployment, RAID/iDRAC configuration, SAN/NAS storage management, and infrastructure monitoring. Proven track record supporting mission critical exchange connectivity (NSE, BSE, MCX, MSEI) with 24x7 production support, zero-downtime VM migrations, and consistent SLA adherence.

Platform Engineer - Omnenest Technology Pvt. Ltd. - Mumbai, India

(2023-09)

• Administer VMware infrastructure across vSphere and ESXi hosts, including virtual machines, templates, snapshots, and datastores.
• Configure and maintain VMware HA, DRS, and vMotion clusters; optimize CPU, memory, and storage resource utilization.
• Install and configure ESXi hosts and vCenter Server; manage SAN storage, LUN allocation, and datastore administration.
• Install/manage Windows Server, RHEL, Ubuntu & AIX on physical and virtual servers.
• Configure RAID and iDRAC on Dell and HPE physical servers; coordinate with OEM vendors for hardware support.
• Support mission-critical exchange connectivity environments including NSE, BSE, MCX, and MSEI; perform MSSQL installation and administration tasks.
• Key achievements: managed 100+ virtual machines with zero-downtime migrations; reduced infrastructure downtime by 20%; resolved incidents within SLA across 24x7 production support for enterprise clients.

IT Analyst - Tata Consultancy Services (TCS) - Bangalore, India

(2022-02 - 2023-09)

Client: Refinitiv Pvt. Ltd.

• Installed and configured Windows, Linux, and ESXi operating systems on physical servers.
• Performed RAID, iDRAC, and ESXi configuration on Dell servers, and supported vulnerability remediation and patching activities.
• Captured and analyzed Dell TSR logs for troubleshooting; monitored Dell storage systems and physical server infrastructure.
• Assisted with basic router configuration and network troubleshooting.

IT Operations Engineer - Netmagic Solutions Pvt. Ltd. - Mumbai, India

(2018-09 - 2022-02)

Project: Thomson Reuters

• Monitored enterprise infrastructure using CheckMK and supported 24x7 production operations.
• Performed Dell server mounting and basic router setup; coordinated with ISPs and exchanges to resolve link issues.
• OS Installation (AIX, Windows, Linux) in Physical Servers in Data Centre.
• Logged and tracked incidents with ISP and exchange providers; managed scheduled and unscheduled data centre backup operations.

Technical Support Engineer - eTouch, A Virtusa Company - Mumbai, India

(2016-03 - 2018-09)

• Monitored infrastructure using PRTG and configured Cisco routers/switches (Cisco 1941, 1900, 1841).
• Troubleshot network connectivity and infrastructure issues across Windows 7/8/10 environments.
• Monitored application servers, hardware health, CPU, RAM, and disk utilization; administered Windows Server 2008/2012 environments.

Bachelor's Degree - Electronics & Telecommunication Engineering - Mumbai University (ARMIET) (2015)

Diploma - Electronics & Telecommunication Engineering - Mumbai University (VIT) (2011)

SSC - Maharashtra State Board (2008)