Pratiksha Devadiga

Job role 1. Work experience as a technical support engineer from April 2016 to July 2018. Support, troubleshoot, and assist customers with Windows OS and Microsoft Office application queries via the forum, chat, and call support. Hands-on experience with the CAP tool and LogMeIn Remote access tool.

Job role 2. Work experience as a Service desk engineer from august 2018 to Feb 2021. Handle ticket workflow and assist the senders/users of an organization whose IP address gets blocked. We unblock the IP address based on the IP evaluation and reputation of the IP address. Tools used were KES and CAP tools.

Job role 3: Work experience as Senior engineer specialist from Feb 2021 to Feb 2022. Handle ticket workflow and complete the task as per the SLA deadline target. Create a user's account and modify and delete the account as per the requirement. Tools used azure Management portal and UCM tool.

• 5+ years of experience in the IT Industry.
• Experienced work both as a Technical Support Engineer and Service Desk Engineer (Excellent communication and customer handling skills ).
• Hands-on Experience with Windows and Linux OS. •

Ability to learn new tools and Technologies.

• Systematic and organized with interpersonal and presentation skills

. • Fast learner, flexible and adaptable. • Self-driven, motivated, and a team player.

• Completed SSLC from Chinmaya Vidyalaya Hubli , 2009.
• Completed PUC from Sukruti PU science college Hubli, 2011.
• Completed B.E in the field of computer science from VDIT Haliyal, 2015.