Pratiksha Wannewar

Experienced professional with a background in home loan processing, customer handling, onboarding, and issue resolution. Proficient in utilizing Salesforce and finance systems to streamline operations. Demonstrated ability to adapt quickly to new environments and learn efficiently. Seeking opportunities in sales, service, operations, or support roles to cultivate customer relationships and contribute to long-term growth initiatives.

Customer service Manager - Home First Finance Company

(2025-03 - 2026-04)

• Handled daily customer interactions, resolving queries and guiding them through financial products and procedures, enhancing overall service quality.
• Efficiently managed and resolved cases within escalation.
• Built strong customer relationships through proactive service, trust building, and post-disbursement support.
• Handled the home loan disbursement process.
• Used tools like Excel and Salesforce for managing daily tasks.
• Ensured accurate data management and digital record-keeping for audits.

Sales and Marketing Intern - Shoppers Stop - Pune, Maharashtra

(2024-05 - 2024-07)

• Managed daily operations for 10–15 trail room assistants (TRA), ensuring an efficient customer experience.
• Delivered exceptional customer care through effective communication, ensuring accurate billing and fostering long-term relationships.
• Consistently met or exceeded daily targets for walk-out ratios (WOR) and net promoter scores (NPS).
• Collaborated with cross-functional teams to drive store performance, contributing to Augmented Reality (AR) initiatives and inventory management optimization.

MBA Marketing +PGPM - Marketing - Imperial School Of Banking And Management Studies (2023 - 2025)

BSc. Agriculture - Agriculture - Shri Sant Shankar Maharaj College of Agriculture (2019 - 2023)

HSC - SMSJ Jr. College (2017 - 2019)

SSC - Bharat Vidyalaya (2016 - 2017)