Pratyush Sinha

Experienced IT professional with 4+ years of expertise in enterprise content management, application support, and system administration. Skilled in managing and optimizing business-critical applications, ensuring high availability, performance, and data integrity. Proficient in workflow automation, user access management and integrating systems with platforms like ServiceNow.

Strong background in troubleshooting, incident management, and driving process improvements to enhance operational efficiency, security and business continuity.

System Engineer (Documentum Administrator) at Tata Consultancy Services (2022-02 – Present)

Client: Servier - Pharmaceutical Manufacturing

• Designed and implemented an automated user deactivation framework using DFC, including custom object types, methods, and scheduled jobs to identify inactive accounts (>6 months) and automated deactivation, reducing manual effort by ~70% and saving 10+ hours/week.
• Enhanced application usability by configuring dynamic property pages using DQL, enabling users to identify administrators independently and reducing related support incidents by ~30%.
• Implemented SSL/TLS encryption (HTTP → HTTPS) by configuring Apache and Tomcat servers, ensuring 100% secure communication compliance and eliminating unsecured access points.
• Designed and implemented script-based monitoring for enterprise applications, including URL validation, service health checks, queue tracking, and automated alerting, reducing downtime by ~25% and enabling proactive issue resolution.
• Administered and supported enterprise applications, maintaining 99.9% system uptime and ensuring high availability and performance optimization.
• Configured application components including property pages, creation profiles, auto-naming, auto-linking, and role-based security models, improving configuration efficiency and consistency.
• Optimized Apache, JMS, and Tomcat configurations, enhancing system performance by ~20% and improving response times.
• Led migration of legacy access request workflows to ServiceNow, reducing request processing time by ~40% and improving tracking visibility.
• Automated user access requests using SQL-based solutions, reducing manual intervention by ~60% and accelerating turnaround time.
• Designed and implemented audit trail configurations, ensuring 100% compliance with governance and regulatory requirements.
• Managed incidents, service requests, and problem tickets across ServiceNow, TFS, and Jira, consistently achieving 95%+ SLA compliance.
• Collaborated with cross-functional teams (IT, compliance, business stakeholders) and mentored junior team members, improving service delivery efficiency and reducing onboarding time by ~30%.

IT Development Associate (Trainee) at NTT Data (2021-12 – 2022-02)

• Received comprehensive knowledge transfer on incident management, ServiceNow, problem tickets and other IT service management processes.
• Gained foundational experience in managing service requests, incidents and problem tickets under the guidance of senior team members.
• Learned to apply best practices in service management, contributing to improved operational efficiency.

Bachelor of Technology in Information Technology – Greater Noida Institute of Technology (2016-05 – 2020-09)

Senior Secondary School Examination (CBSE) – Colonel Satsangi Kiran Memorial Public School (2014-05 – 2016-05)

Secondary School Examination (CBSE) – Sadhana Devi Vidyapith (2014-04)