Pravallika Kommana

Salesforce Administrator and Manual Tester with 5 years of IT experience specializing in Salesforce administration, functional testing, and application support. Hands-on experience with Salesforce Flows, Reports, Dashboards, Data Loader, Profiles, Users, permissions, and basic Apex. Experienced in test case preparation, test execution, regression testing, UAT support, defect tracking, and coordination with development and business teams.

Experienced with Jira and multiple Salesforce projects including AbbVie, Humara, CSV, and KitKat/Centrica.

Salesforce Administrator / Salesforce Tester at Cognizant (Present)

Administer and support Salesforce applications based on business and project requirements.

• Create and maintain Salesforce Users, Profiles, Roles, Permission Sets, and access permissions.
• Configure and maintain Salesforce Flows to support business processes and automation requirements.
• Create, modify, and maintain Reports and Dashboards according to business requirements.
• Perform data import, export, update, and validation activities using Salesforce Data Loader.
• Work with basic Apex concepts for understanding and troubleshooting Salesforce functionality.
• Analyze requirements and prepare test scenarios and test cases.
• Execute functional, regression, smoke, sanity, and end-to-end testing for Salesforce applications.
• Validate Salesforce configuration, automation, user access, reports, dashboards, and business processes.
• Identify, document, and track defects using Jira with clear steps to reproduce, expected results, and actual results.
• Perform retesting of fixed defects and regression testing to ensure existing functionality is not impacted.
• Support UAT activities and coordinate with developers, business users, and project stakeholders.
• Provide testing status updates and participate in requirement discussions and defect triage.

Bachelor of Technology (B.Tech) in Computer Science and Engineering