Praveen K

Dedicated and customer-focused professional with 6+ months of experience in voice and non-voice support. Skilled in handling high-volume queries, resolving issues efficiently, and delivering excellent service quality. Strong communication, fast learning ability, and expertise in documentation, ticketing, and process handling. Seeking roles in Customer Support, BPO Operations, and Process Executive positions.

Customer Care Executive (CCE) at Alldigi Tech (Present)

• Managed 60–80 customer interactions daily through calls, chat, and messages.
• Resolved account and service-related issues with 95% accuracy.
• Improved customer satisfaction through timely issue handling and clear communication.
• Documented customer interactions and maintained daily support logs.
• Followed SLAs, KPIs, and standard procedures to ensure service quality.

B.E. in Electronics and Communication Engineering – M. Kumarasamy College of Engineering, Karur (2018-06 – 2022-05)