Devanhalli, Bengaluru RuralMember since 16 September 2023
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About
Professional with nearly 7 years of experience in program management of large scale operations required to deliver a defect - free product.
Managed team up to 40 direct reportees with 6 POC.
Streamlined new process - Improved Efficiency to 45%, Cut Costs 38%
Bringing up continuous improvements in the process- Achieving 30% efficiency gain constantly on mid-year goals
Monitoring process performance and constantly provide feedbacks to engineers to improve the process
Publishing reports on dashboard to give constant visibility of the project in terms of productivity, average handling time, quality and cost per transaction
Experience
Team Lead
Wipro Limited
Deployed on client location at UBER India Pvt. Ltd. Bangalore
Managed team up to 40 direct reportees with 6 POC.
Streamlined new process - Improved Efficiency to 45%, Cut Costs 38%
Bringing up continuous improvements in the process- Achieving 30% efficiency gain constantly on mid-year goals
Monitoring process performance and constantly provide feedbacks to engineers to improve the process
Publishing reports on dashboard to give constant visibility of the project in terms of productivity, average handling time, quality and cost per transaction
Responsibilities
Planning continuous improvement projects
Meeting OKRs, WBR & MBR
Monitoring & optimization of KPI metrics Identifying and suggesting business improvement opportunities
QA / QC of the product and RCA for QA failed data
Review team performance and feedback
Client Management
Building relations with Stakeholders and Customers
Effective feedbacks to improve the product
Providing detailed updates and status reports
Planning & Resource Allocation
Understand the project requirements and planning for resources
Forecasting the task completion time
Creating business continuity plans
People Management
Providing work direction and guidance to POC from a process perspective to ensure delivery of SLAs
Ensuring accuracy of the workof the teamand their ability to operate under deadlines
Reporting to Manager on performance, status, and any escalations
Conduct Grooming sessions for team/ new joiners support vertical growth
Managing attrition and shrinkage
Education
EDUCATION
MMEC, Visvesvaraya Technological University B.Tech (CS)
