IT Technical Support Engineer - PVR INOX Cinemas Pvt Ltd - Visakhapatnam, Andhra Pradesh, India
(2025-10)
- Manage and optimize localized IT infrastructure deployments to ensure 99.9% operational availability for ticketing architectures and client-facing terminals.
- Diagnose underlying platform system errors through systematic parsing of server Event Viewer outputs and system state logs to mitigate operational impact.
- Enforce hardware stability metrics by diagnosing, updating, and flashing core machine BIOS/firmware levels across physical host hardware.
- Configure and manage localized physical networking setups, diagnosing layer-1 wiring anomalies and interface constraints to maintain connectivity standards.
Technical Support Professional - Yalamanchili Software Exports
(2024-10 - 2025-09)
- Administered enterprise database configurations, executing daily backup regimens and verifying historical restoration logs to minimize corporate risk indexes.
- Isolated internal client networking anomalies, coordinating deployment changes across physical cabling infrastructure and switch ports.
- Maintained software deployment pipelines across standard internal user environments, confirming adherence to licensing benchmarks.
- Collaborated with secondary tier systems engineering units to parse diagnostics data blocks from physical server nodes.
L1 Engineer (Technical Support) - Bluetitle365 LLC
(2021-02 - 2023-02)
- Delivered high-volume L1 technical support resolving complex workstation hardware faults and core operating system software anomalies.
- Managed end-to-end software installation setups, baseline driver configuration deployments, and user-profile environment initializations.
- Troubleshooted perimeter peripheral units, local printing equipment assemblies, and desktop computing terminals to preserve worker productivity levels.
- Documented standard incoming incident trajectories inside central tracking tools, logging core systemic diagnostic markers before escalating legacy systemic events.
