Praveen M

I am seeking employment with a company where I can use my talents and skills to grow and expand the company. I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities. I want to excel in this field with hard work, perseverance and dedication.

Process Associate (Non voice) at Flat World Healthcare Pvt Ltd (2021-08-23 – 2022-04-30)

• Maintaining the records and data of the clients.
• Collecting the info from external resource and comparing with our actual data Used.
• Coordination and planning skills to achieve results according to schedule.
• Interacted with customers to understand needs and provide excellent service.
• Assisted customers in a friendly, efficient manner following outlined steps of service.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Senior Executive Operations (Semi voice) at Startek Customer Support services Pvt Ltd (2022-09-27 – 2024-02-12)

Team Member- Insurance & Mortgage Operation (Voice) at Coforge BPS Pvt Ltd (2024-04-10 – Present)

• Outbound call verified policy details including premium payments, coverage limits, mortgagee clauses, effective dates, and carrier detail & payment address were the cheque need to be sent.
• Performed payment confirmation calls to ensure timely premium payments and prevent policy cancellation impacting mortgage loans.
• Outbound follow-up calls with insurance agents and carriers to obtain pending hazard/flood insurance documentation for US mortgage loans and followed up on policy renewals, reinstatements, and cancellations to maintain continuous coverage.

Bachelor of Commerce in Commerce – Sree Cauvery Management College (2017 – 2021)

Pre University (CEBA) – Kairalee Nikethan Composite PU College (2015 – 2017)

Schooling – St Aloysius School