VP Tech & SRE - The Economist Group
(2025-05)
Setting up the SRE capability for TEG and moving towards CI/CD for digital products. Leading Inhouse application teams and DC Cloud Ops (Azure, AWS & GCP) across Windows, Linux and z/OS and handled cloud orchestrations and managed internal applications, AD and IAM (Identity Access Management). Focused on AI & ML with GenAI for our monitoring via Grafana, Kibana, Prometheus and ELK to improve our ER&D.
Director – GCC (Global Command Center APAC) - ABInBev - APAC
(2023-08 - 2023-12)
Leading the Global Command Center for Excellence, including SRE & Application modernization using AIOPs, fostering a culture of Innovation and seamless digital integration (Cost effective, secured and scalable Cloud Environment).
- Handled the team of 3600 members (APAC – India, China, South Korea, Japan, Philippines & Singapore)
- Address the senior stakeholders and host QBR and MBR (quarterly and monthly Business reviews) and discuss the ongoing projects and AI Governance reports (ISO/IEC 42001 Audits)
- Moving from Private cloud to public cloud and managing the vendor, who manage our DC Operations across the Globe
Vice President APAC & EMEA Cloud Services - Credit Suisse - APAC & EMEA
(2022-05 - 2023-08)
Leading the APAC & EMEA Cloud Ops team (SRE, Risk & Compliance) and heading SRE Team, managing all related functions including Product Management, Technical Support, Engineering & continuous process improvement.
- Leading and representing APAC & EMEA teams of technical Cloud IaaS and OS SMEs
- Leading a remote team of Hardware and Datacenter Operations SMEs in EMEA (Private cloud)
- Managing vendor relationships and Managing account contracts (Dell, Vmware & managed resource vendors)
- Engage with Operations and Development teams to develop best practices, with less impact to clients and internal stakeholders
- Provide solutions for modernization of legacy applications. Implemented log-based monitoring via Splunk to improvise site reliability
Head NOC & SOC – SRE Team - Walmart - Bangalore and Chennai
(2020-08 - 2022-05)
A combined role of leadership and technical operations in a multi-platform cloud environment. During tenure, managed both the NOC & SOC teams in Bangalore and Chennai.
- Set up the new support center in Chennai and Hired and onboarded 300 people at Chennai location during lockdown
- Moved from metric-based monitoring to alert based monitoring (via Grafana dashboard, Splunk and Network automations)
- Team created slack bot to store the change requests that are raised in Service now, to corelate incidents caused by change
- On-boarded multiple new application monitoring in Grafana, to co-relate issues and also to understand the customer impact and business impact
- Walmart.com/SamsClub US/ ASDA/Walmart Canada with an ownership of maximum uptime round the clock on the older legacy infrastructure (consisting of Linux and Solaris Physical servers) and newly deployed private cloud infrastructure – Pangaea (OpenStack)
- Managing OpenStack clouds and computes by repairing, re-deploying them to making sure max availability Code push/Release to production
- Recycling applications/servers to avoid performance issue
- Ensured that a billion dollars Site is up and running with an availability of 99.95%
- Protected Customer Experience and Impact along with business revenue
- Doubled the team size, brought all the equipment to a state of the art regulatory and compliance standard, rolled out standard practices across teams to ensure stability and performance for the future
Data Center Head for IVR Solutions - Aspect
(2019-09 - 2020-05)
Delivery head for Zipwire and Product Enhancement solutions (IVR & Bundled Solutions).
- Interacting with the Stakeholders like Sales, Pre-sales, Solution Architect, Finance Team, Project Team to manage the response to Request for Tenders (RFP) issued by purchasing Authorities and ensure that the solution proposed is complete and appropriate and results in the best proposal possible
- Conducting periodic reviews with the customer and Aspect management, and providing relevant reports
- Hosting Fortnight meetings with major Clients and understanding client's requirement and presenting WFM solutions
- Preparing requirement specifications, validation of requirements, designing cost effective IT solutions as per client's Business need
- Competitive analysis and market intelligence for server and storage solutions provided by Aspect Technologies
Associate Director – Business Enablement Leader - EY - APAC
(2018-04 - 2019-08)
As APAC Business enablement leader, primary Duty was to work with existing customers and bring in more business.
- Line management for multi-cultural (European, Chinese, Indian), 4 countries, 250+ people, and ensuring motivated staff, staff development and employee retention
- Interacting with Sales, Pre-sales, Solution Architect, Finance Team, Project Team to manage the response to Request for Tenders (RFP) and ensure that the solution proposed is complete and appropriate and results in the best proposal possible
- Drafting & finalizing OLA and SOW and SLA for clients, suppliers and 3rd party vendors
ITSO Head for APAC controls (Audit and Risk compliance Movement from PWC to EY) - Shell - APAC
(2018-04 - 2018-10)
Confidential. Moved Shell's Auditing data from PWC to EY, including moving to new applications, hand holding and completed transition within 6 months and be audit ready for the current cycle.
Project Transition Head - Fidelity Investments - Chennai
(2017-04 - 2017-12)
As FSC head, primary role was to manage FSC Operations. FSC Operations in India is established to support the suite of applications used by Fidelity Investment professionals across the globe.
- Transition support of 70+ applications spread across Trading and Research domains across all the desks – Bond, Money Market, Equity, High Income and Pyramis Global Advisors
- Maintain Service Availability Risk register, test and validate BCP and back out Plans for Data Remediation
- Align resources as per the requirement and track efforts through JIRA (Kanban Dashboard)
- Cascade organizational goals to permanent and temporary employees and manage vendor SLAs
- Transition of Services to India and Rolled out the transition plan and implemented the Support Center Operations in less than five months
- Played key role in establishing the data center support operations in Chennai & Bangalore
- Finalizing vendor contracts and drafting and reviewing SOW, aligning team goal to organization goals, process definition and service transition
- Successfully transitioned support from US to India and established follow the sun model, working towards bringing more support hours to India Support Center
Service & Account Delivery Manager - HPE
(2016-03 - 2017-04)
Clients: Fidelity Investments, Statefarm & GE Financials
- Delivered SAAS based enterprise solution (ServiceNow). Moved from on Prem to Hybrid mode
- Successfully migrated critical Accounts from HPSM to ServiceNow for BFSI clients (Fidelity Investments, Statefarm & GE Financials)
- Reduced 1700+ server foot-print and saved USD$ 1.5 million for Statefarm
- To add value to the customer, created CMDB for GE Energy Financial services and brought new business to HPE
ITSM Consultant & Program Manager - Sonata Software
(2011-10 - 2016-03)
Accountable for large team, responsible for the due diligence process for new clients and their customer accounts of the new business acceptance.
- Collect and maintain all required KYC account documentation
- Responsible for the maintenance of all Account Master Reference Data and KEDB solutions
- Handled a team of 140 members for shared delivery for PennyMac. Implemented tools to improve process and easy access for PennyMac customers
- Internal auditor for ISO 20 K and 27K for Bangalore and Hyderabad locations
- Reviewing SLA/OLA agreements with the clients and extending the contract
- Strategized and Led cloud migration program for business-critical application with 100% up-time (load balancing when OFSS reaches 70% utilization, abandoning unused sessions for longer time)
- Conducted training and mentored SMEs and Team Managers; initiated various rewards and recognition programs for the team, performance appraisals and progressions
Major Incident Manager - EMC
(2009-08 - 2011-10)
Incident manager for the Global operations Data center for EMC Products, (Network, Security, Storage, Exchange, Tools management & Tools Monitoring, Systems -Windows and Linux team).
- Identification and execution of productivity improvement initiatives and driving critical incidents of EMC VCE Clients
- Visited the data centers in USA (Franklin & Hopkinton) and got the KT on Data center migration
- Established the data center in Bangalore (EMC premises) and defined Production Support KPI
Sr. Network Engineer - Wipro Technologies
(2007-01 - 2009-07)
Tech Support Engineer - Net Vision Cyber Tech Pvt Ltd
(2003-08 - 2007-01)
