IT Infrastructure Engineer and Cloud Operations
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Quality-driven Technical Lead well-versed in IT best practices, project management requirements and IT support operations.
12+ years of experience in IT Infrastructure Engineer,Cloud Operations and IT Compliance Audit.
Uniphore Software Systems Private Ltd., Chennai, India. (Senior IT Infrastructure Engineer 2014 - 2023)
Directed infrastructure support strategy and operations resulting in efficient and reliable infrastructure(APAC).
Administrating and managing AWS, Microsoft O365 (email, sharepoint,SSO) Azure virtual desktop(VDI), Azure AD, MDM, Cloud flare DNS ,ITSM tool, Windows
Server and RDS CAL,Adobe,Tableau license management.
Managing Private & Hybrid Cloud for APAC clients.
ITSM tool (Freshdesk),Ticketing system for handling IT tickets, IT asset management with version control. Expertise in using tools like jira, confluence.
Nile network switch,Wifi Access Points, ISP, Firewall, VPN Networking, MS Hyper-
V administration.
Cloudflare DNS administration, MX records managing corporate domains, Degicert
SSL certificate management. Understanding of web technologies (HTTP, SSL).
Email security FireEye,DLP,VMware MDM product for managing corporate apps.
Managing AWS cloud production environment. Monitor systems health and performance (Cloudwatch); Bill management.
Migrating Email server and drive data migration (Gmail<->O365), new SaaS tool onboard.
Leading the IT team for organization’s InfoSec audits like PCI DSS, ISO, and SOC
II. SIEM server management.
Onsite Infrastructure deployments (APAC) and providing remote support accordingly.
Plan and prepare BOQ and other technical data sheets, Coordinate with construction budget team on cost related information for new project design &
improvements in the existing design(Cloud).
