Project – Service Delivery - Assistant Manager at Tata Communications Transformation Services (TCTS) (2019-08 – 2025-09)
- Led end-to-end Service Delivery of telecom projects for Tata Teleservices Ltd enterprise clients, from requirement gathering through implementation, ensuring on-time and within-budget execution.
- Conducted technical feasibility analysis and capacity planning using NMS tools to ensure seamless deployment.
- Managed cross-functional teams and vendors to ensure on-time project execution and SLA compliance.
- Ensure adherence to SLA and KPI targets, proactively monitoring performance and implementing corrective measures to mitigate risks and delays.
- Act as primary point of contact for customers, handling escalations, and ensuring transparent communication throughout the project lifecycle.
- Collaborate with circle teams on network expansion and infrastructure upgrade projects, ensuring seamless integration with existing systems.
- Implemented service improvement measures that reduced project delivery timelines and enhanced customer satisfaction scores.
Service Assurance – Assistant Manager at Tata Teleservices Ltd (2015-06 – 2018-06)
- Led end-to-end FTTx/FTTH service delivery for enterprise and retail customers.
- Managed network operations including OLT, ONT, and GPON infrastructure.
- Ensured SLA adherence and reduced downtime through proactive monitoring and quick fault resolution.
- Coordinated with cross-functional teams (field, NOC, vendors) for seamless service rollout.
- Implemented process improvements to enhance service quality and reduce MTTR.
- Handled escalations and ensured timely resolution for high-priority enterprise customers.
Network Operation - Assistant Manager at Tata Teleservices Ltd (2004-09 – 2015-05)
Network operations role focused on CDMA and GSM network management.
- Monitored CDMA and GSM network in Huawei NMS (M2000) and Morotola NMS (UNIX terminal).
- Ensured 99.99% network uptime, driving high service reliability and customer satisfaction.
- Lead RAN integration, KPI monitoring, and fault management, ensuring performance targets were consistently met.
- Managed routing and switching infrastructure (Cisco, Huawei), improving network stability.
- Executed enterprise solutions (IBS, last-mile connectivity), enhancing service quality and coverage.
- Executed RF CRN in NMS and keeping records.
- Ensured weekly, monthly backup in tape.
- Maintained a reliable backup of spare cards for Base Station Controllers (BSCs) involves a structured approach to inventory, storage, and record-keeping to ensure quick replacement and minimize network downtime.
- Ensured faulty card send to vendor for repairing with proper packing, labeling and documentation. Coordination with WH team and vendor team for repaired card.
- Prepared TRAI, DOT audit reports.
Network Implementation - Engineer at Huawei Telecom Ltd. (2001-09 – 2004-08)
Delivered large-scale network rollout projects including fiber and copper deployment, transport systems deployment to enable reliable last-mile connectivity.
- Delivered large-scale network rollout projects including fiber and copper deployment, transport systems deployment (ECI, Tejas MUX, Lucent Anymedia) to enable reliable last-mile connectivity.
- Executed fiber ring restructuring initiatives to enhance network capacity, optimize performance, and support scalability.
- Coordination with vendors, and cross functional teams to ensure seamless project execution and operational efficiency.
- Managed material planning, inventory tracking, and documentation, ensuring availability and proper utilization of resources.
- Led acceptance testing (AT) with operations teams, ensuring smooth site handover and accurate documentation of installed sites.
- Prepared and shared daily site status reports with senior management, enabling project alignment, timely decision-making.
Network Implementation - Engineer at Hughes Communications India (2000-09 – 2001-08)
- Installed and maintained VSAT systems for enterprise customers, ensuring reliable satellite communication and service continuity.
- Coordination with field team, and cross functional department to ensure smooth operations and timely issue resolution.
- Managed material inventory and documentation, ensuring accurate tracking and availability of required resources.
- Conducted acceptance testing (AT) with operations teams, ensuring seamless site handover and proper documentation of installations.
- Prepared and shared daily site status reports with senior management, enabling project tracking, alignment, and proactive issue management.
