Insurance Advisor/Customer Service - Insurance Company
- Provide personalized assistance to clients seeking auto and home insurance coverage
- Explain policy options, features, and benefits in clear and simple terms to help clients make informed decisions
- Generate and present insurance quotes based on client information and company underwriting guidelines
- Support clients with new applications, renewals and policy changes while ensuring accuracy and compliance
- Handle inbound and outbound calls in a professional manner to address questions, concerns and service requests
- Maintain detailed client records and documentation in the company's CRM system
- Collaborate with senior advisors and underwriters to ensure smooth processing of applications and claims
- Promote additional coverage options to meet customer needs and achieve individual and team sales goals
- Stay updated on company products, promotions, and regulatory changes in the insurance industry
- Adhere to all attendance and work schedule
Customer Service - MCI - General Motors - Sydney
Handling inbound and outbound calls in Sydney call center
- Active listening, Informative, help people in getting the services activated with emergency
Student Assistant - Cape Breton University
- Provide orientation and support to students with orientation, class changes and program choices
- Observe and monitor behaviours and support the implementation of behaviour strategies
- Maintain appropriate documentation and ensure confidentiality at all times
- Provide support throughout campus in various forms
- Assist with event planning and coordination
- Handle incoming calls and emails
Customer Service Representative - Concentrix
(2019-01 - 2020-12)
Rogers Communication customer service
- Ongoing innovation and cutting edge technologies
- Provides customer engagement and technology services to clients
- Handle all billing calls from Rogers and sell the products
- Active listening and technical approach
Dentist - Chhina Dental Clinic
(2013-01 - 2015-12)
Dentist - Guptal Dental Clinic
(2015-01 - 2018-12)
- Performs root canal and laser fillings
