Preetha Ms

Detail-oriented Travel & Operations Coordinator with 3+ years' experience managing company-wide travel logistics, vendor relationships, billing, and back-office operations. Sole travel coordinator for all departments (Sales, HR, Quality, Warehouse, EDP, Management & Directors) at PWDS Prominance Extrusion Pvt. Ltd.

IATA Customer Service certified, with a track record of 100% billing accuracy and zero client escalations. Fluent in Tamil with working English communication skills; seeking an international role in travel operations, back-office support, or customer service.

Travel & Operations Coordinator - PWDS Prominance Extrusion Pvt. Ltd.

(2024-01 - 2026-12)

• Coordinated all-department travel for Sales, Field, Quality, Installation, CSS, EDP, Warehouse, HR, Management & Directors — single point of contact for the entire company.
• Handled end-to-end travel bookings including flights, hotels, and transport for inter-city and outstation trips across all departments.
• Managed vendor and travel agency relationships — negotiated bookings, confirmed reservations, and ensured timely service delivery.
• Processed all travel bills, submitted expense documentation, and followed up on full vendor payment cycles until completion.
• Maintained monthly and yearly travel data records for all departments — tracked booking history, costs, and vendor performance.
• Coordinated company meeting hall bookings and internal scheduling to support smooth multi-department operations.
• Achieved 100% billing accuracy over 2 years with zero compliance errors and reduced coordination turnaround by 20% via SOPs.

Inside Sales Officer - BYJU'S

(2023-01 - 2024-12)

• Handled 80+ customer interactions daily with high first-call resolution and consistent positive feedback.
• Achieved monthly sales targets through structured product demos and systematic follow-up processes.
• Maintained accurate sales data records, enabling data-driven team strategy and improved conversions.

Travel Consultant - Skyroute Travel Service

(2022-01 - 2023-12)

• Delivered domestic & international travel bookings with 100% transaction accuracy across all clients.
• Ensured zero payment discrepancies through rigorous merchant and payment verification protocols.
• Improved booking reliability via regular test transactions and system integrity audits.

B.Sc - Aeronautical & Science - Nehru College of Aeronautical & Applied Science (2019-01 - 2022-12)