Preetham Kumar 9669

To ensure continual engagement in various tasks, nurturing a continuous learning process. I aim to excel in every responsibility and assignment with a dedicated approach. The objective is mutual development, fostering growth for both the organization and myself as an individual.

Senior process Associate - WebFurther India Pvt. Ltd.

(2024-01 - 2025-08)

• As a process senior, I've driven initiatives related to upskilling resources, performance & process improvement, quality control, employee engagement, monitoring investigator efficiency, attritions & retention, SLAs management.
• Controlling the accessibility and flow of knowledge within the organization and to external parties.
• Providing relevant coaching, training, and support to champion a knowledge management culture.
• Monitor team performance and report on metrics.
• Discover training needs and provide coaching to bottom performers.
• Analyzed user-generated content for potentially inflammatory or offensive material, flagging and removing inappropriate posts in accordance with company guidelines
• Developed and implemented office policies and procedures to improve office efficiency and reduce costs.

Process Associate - WebFurther India Pvt. Ltd.

(2021-01 - 2023-12)

• Reliable content moderator with extensive experience in reviewing and approving online content for a major social media platform. Skilled at quickly identifying or potentially harmful content. Flagging it for further review and taking appropriate action according to company policy. Consistently commended by superiors for upholding the highest standards of quality control.
• Ensure the safety and functionality of online platforms that relay on user-generated Content.
• Remove offensive/harmful content to protect users from exposure to obscene language, extremism, violence, sexual exploitation, drug abuse, scams and trolling.
• Monitor online channel (Twitch) for violations of company policies.

Bachelor Degree - Business Management - Adikavi Nanayya University (2015 - 2017)