Preethi Prts

Results-oriented collections and customer service professional with nearly 10 years of experience in credit card collections, customer relationship management, account resolution, tracing, and customer support. Experienced in handling delinquent accounts, negotiating payments, maintaining records, and preparing management reports.

Junior Collection Officer - HDB Financial Services (HDFC Portfolio)

(2016-06 - 2021-07)

• Follow up with customers for overdue payments and negotiate repayment solutions.
• Handle HDFC credit card collection portfolios and recovery processes.
• Coordinate with field executives for skip-tracing and customer verification.
• Maintain customer interaction records and prepare weekly management reports.
• Support customer resolution activities while ensuring compliance and service quality

Customer Care Executive - Tata Business Support Services

(2014-11 - 2016-05)

• Assisted customers with product and service inquiries.
• Resolved complaints and identified effective solutions.
• Updated customer records and maintained account information.

B.E. - Computer Science & Engineering - Kongunadu College of Engineering and Technology, Trichy (2014)