Abroad Education Councilor/ Admission Head/Visa Support - Newstrides Consulting Private Ltd - Pune, India
(2013-02 - 2025-05)
- Oversee the end-to-end documentation process, from preparation, verification and digital filing systems.
- Assistance as education Councilor for Ireland and UK - Validate student eligibility for academic programs, early enrollment, and course selection
- Well versed with Excel, Maintaining Reports, professional email etiquettes. Manage and maintain accurate student records.
- Maintain clean and structured databases, tracking academic records, reports, and registrar activities.
- Strong administrative, time-management and organizational skills, Excellent communication and interpersonal skills.
- Support compliance and accreditation standards by ensuring administrative excellence and attention to regulatory requirements. A track record of working in an area that requires confidentiality and discretion.
Customer Relationship Executive (CRE) - Fiat Caffe - Pune
(2011-01 - 2012-12)
Fiat Car Showroom
- Handled various customer and client calls.
- Email Etiquettes and Provide good customer service.
- Responsible to smooth process of Admin Department.
- Established a regular contact with the customers through phone and email.
- Attended regular meetings and reviewed the progress of work and services.
- Assigning related work to Sales Consultants and accordingly update the feedback provided.
Quality Analyst - Mphasis India Pvt. Ltd.
(2009-06 - 2010-08)
Zurich Motor Insurance
- Analyzing individual and team performance of all the teams in the process.
- Core job as monitoring calls and providing feedbacks
- Focused on communication, call handling techniques, product knowledge, soft skills, telephone etiquettes etc.
- Coached new agents and worked upon them to get them up the curve.
- Worked on performance chart. Preparing and analyzing reports on a daily, weekly and monthly basis.
- Prepared Minutes of Meetings for meetings attended, coaching sheets, action plans done, feedback tracker as per ISO audit requirements.
Customer Service Executive - Mphasis India Pvt. Ltd.
(2005-05 - 2008-05)
Zurich Motor Insurance
- Handling inbound calls and delivery on key SLAs.
- Awarded Quality Wizard for the Quarter Oct'06 toDec'06, for achieving High Standards of Perfection.
- Awarded Quality Wizard for August'07 and for the Quarter Oct'07 to Dec'07.
- Awarded Customer Delight for the Quarter Oct'07 to Dec'07, for delivering Unequalled Service towards Customer Satisfaction.
- Awarded Customer Delight for January'08.
