L1 Technical Support | IT Support
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BCA graduate with hands-on experience in L1 technical support and technical troubleshooting, supported by a foundation in cybersecurity. Experienced in diagnosing technical issues, performing customer information and network/service checks, identifying root causes and delivering end-to-end resolutions using process-specific support tools. Familiar with ServiceNow and MS Excel, with strong analytical, problem-solving, troubleshooting and attention-to-detail skills, and a strong interest in IT support and technology.
Customer Support Associate – Technical Support at Three UK
Provided L1 technical support to UK customers through an international technical support process, investigating technical and service-related issues and delivering end-to-end resolutions. Used Amdocs CRM and process-specific support tools to verify customer information, perform network and service checks, and identify the underlying cause of issues. Assisted with application, account and service-related concerns while following established troubleshooting procedures and maintaining a professional approach.
Cyber Warrior Intern | Paid Internship at Quick Heal Technologies
Conducted cybersecurity awareness presentations in schools, educating students about common cyber threats and safe digital practices. Participated in public awareness activities by interacting with individuals and providing information about cybercriminals, online fraud and preventive measures. Developed strong cybersecurity awareness, communication and presentation skills while simplifying technical concepts for non-technical audiences.
Bachelor of Computer Applications (BCA) in Computer Applications – Pratibha College of Commerce and Computer Studies (2022-01 – 2025-12)
Higher Secondary Certificate (HSC) – 12th – Dr. D. Y. Patil ACS, Pimpri, Pune (2021-01 – 2022-12)
Secondary School Certificate (SSC) – 10th – Jyoti English High School (2019-01 – 2020-12)
