Preeti Singh

Performance-driven IT Asset Management (ITAM) Professional with over 13 years of overall IT experience, including 7.5 years in Hardware Asset Management (HAM). Strong expertise in Hardware Asset Management, IT Asset Management, CMDB, inventory management, stockroom operations, asset reconciliation, data governance, procurement, vendor management, warranty and contract management, EOL/EOS planning, hardware refresh, compliance, reporting and process improvement. Proven experience in improving asset data accuracy, identifying inventory discrepancies, optimizing hardware utilization, reducing unnecessary purchases, managing asset lifecycle controls, and supporting enterprise IT asset governance.

Hardware Asset Management Analyst at Amazon Seller Services (2018-04 – 2025-10)

Experienced in managing the complete hardware asset lifecycle including procurement, receiving, inventory, deployment, maintenance, reclamation, refresh, retirement and disposal.

• Managed hardware inventory, stockroom operations, asset allocation, transfers, returns and reconciliation.
• Performed asset and CMDB reconciliation, data validation and cleansing to improve asset data accuracy.
• Identified missing, duplicate, inactive and incorrectly assigned assets and drove corrective actions.
• Managed hardware refresh, EOL/EOS, warranty, RMA and asset reclamation activities.
• Coordinated with procurement, vendors, IT teams, finance and business stakeholders for asset lifecycle activities.
• Prepared inventory, asset aging, compliance, SLA, utilization and lifecycle reports/dashboards.
• Developed and standardized SOPs for receiving, labeling, FIFO, inventory, RMA and asset disposal.
• Identified asset reuse opportunities and helped reduce unnecessary hardware purchases.
• Monitor inventory aging and identify slow-moving and non-moving assets.
• Improved CMDB and hardware asset data accuracy from ~90% to 98%+ through reconciliation and governance.
• Improved inventory visibility through standardized stockroom and asset tracking processes.
• Developed dashboards and reports providing visibility into asset aging, inventory status, SLA performance, RMA and lifecycle compliance.

MIS Executive at 3I Infotech (2016-12 – 2018-04)

• Generated weekly and monthly operational and SLA reports in ServiceNow to deliver actionable insights on incident management and asset utilization trends.
• Monitored aging incidents and service requests, achieving 100% SLA adherence and significantly reducing ticket backlogs.
• Facilitated remote operational meetings and cross-functional reviews to track deliverables and action items.
• Supported IT cost optimization initiatives by coordinating vendor commercial discussions and service delivery compliance.

IT Executive at Progressive Infotech (2015-06 – 2016-09)

• Delivered L1 hardware support through effective communication via phone and email, ensuring user satisfaction.
• Remotely diagnosed and troubleshot user devices, escalating unresolved issues to ensure quick resolutions.
• Collaborated with engineers to monitor ticket status, guaranteeing timely closures and adherence to SLA compliance.

Application Support at Wipro Infotech (2013-06 – 2015-03)

Application Support at Nityo Infotech (2012-06 – 2013-05)

• Provided first-level technical support for software and hardware issues via phone and email.
• Managed incidents through Kaseya and OTRS, ensuring strict adherence to SLA requirements.
• Escalated complex cases appropriately while coordinating with Level 2 teams for resolution.

Bachelor of Science in Information Technology – Mumbai University (2011)