Manager – Retail Assets Loans Disbursement - ICICI Bank Ltd. - Mumbai
(2018-10)
Customer Satisfaction, no rework, operation improvement, knowledge management, Audit and compliance, Personal Development.
- Non-discrepancies check of loan documents such as Disbursement Memo, loan agreement, KYC, rate approval, rate matrix, Insurance Forms, PDC documents, MII/KFS etc.
- Managing NDC and Disbursement of Loan within defined TAT, EMI banking, record management, pre-closure, INBT-EXBT loan cancellation, service request tracking and Exception MIS handling monthly wise disbursed cases.
- Provide training to the CPAs (Operations Part) from time to time by Ensuring the process laid down for the CPA shops is adhered to. Assist and co-ordinates with another zone on BCP activity and ensure error free working with an aim of nil exception.
- Collaborate with west zone customers, demonstrating strong communication and interpersonal skills.
- Leverage modern technology to streamline operations and reduce customer turnaround time.
- Manage audits and ensure compliance with internal and external standards. Promote automation and process improvement initiatives.
Finacle Application Engineer (A3 band) - WIPRO LIMITED
(2014-05 - 2018-10)
Finacle Application Engineer - Punjab & Sind co-operative bank - Delhi
(2017-01 - 2018-09)
Customer Service delivery, Operation improvement, Audit and compliance, IT Techno-functional.
- Lodging complaints in BMC remedy if further updates required at technical level with maintaining SLA at consistent Level. Providing end to end support with the help of technical people on Finacle related queries for e.g. remittance, saving & current A/c related transaction, guarantee, loans, cash credit a/c, overdraft, interest related etc.
- Generating Dashboards, productivity report for closed, pending, in progress & resolved calls for application team and Network team.
Finacle Support Engineer - Dena Bank Data Center - Mumbai
(2014-05 - 2016-12)
- Working in 24*7 hours Support Environment. Follow up with the application team for better resolution & Explaining the functionality & proper usage of menu options in Finacle Core Banking solutions.
- Technical & Navigational support to end users of Dena bank of Finacle banking application. Generation of All type of A/c statements, Receipts and various reports.
- Central Guidance to IT banking operations queries faced by the branch users of all branches of Dena bank. Maintaining SLA at consistent level by developing, managing Operational Standards.
- EOD/BOD operations of Finacle application & Extensive co-ordination with Network team for resolving queries related to link Problems.
Finacle Application Engineer - ADECCO INDIA PVT. LTD - Mumbai
(2013-05 - 2014-04)
- Provide on call solution also through remote end support of all branch functioning activities and end to end solutions with rectification of errors done by branch officials.
- To provide support of payroll department, Non-CBS queries relates to Banker's salary, Omni flow system & various links user ID creation & password which includes Payroll system, HRMS (Human Resource Management System), Power app.
Finacle Application Engineer - Bank of Baroda Data Center - Mumbai
(2013-05 - 2014-04)
Operations Officer - ADECCO INDIA PVT. LTD - Mumbai
(2011-03 - 2012-05)
- Tracking reports & updating customer complaints in Finacle for e.g. name change, a/c opening, DD creation, ATM issuance raised in Omni flow system for best output of banking performance.
- Maintenance of NEFT, Fixed Deposit (FD) Letters issuance, Police Crime Report (PCR), Account Opening, Customer id creation, Data Analysation of Account opening form (Quality Check), Account Closure done through Finacle system.
- Filter, Duplicate sorting, Mail Merging, Basic formulas, Import–Export, Weekly Excel maintenance.
Operations Officer - Deutsche Bank Data Center - Mumbai
(2011-03 - 2012-05)
Liability Ops A/c opening
