Prejwell R

Dynamic Accounts Receivable Caller with over 6 years of focused experience in streamlining accounts processes and enhancing collections. Proven track record of improving collections by 20% and achieving an 80% success rate in call resolution. Strong expertise in implementing billing best practices, ensuring accuracy and reducing discrepancies. Committed to leveraging unique skills in effective communication to drive exceptional results for prospective employers.

Sr. AR Caller at OptimizeRCM (2024-05 – Present)

• Promoted as Process Coordinator which includes analytical skills and problem resolution management.

Customer Support Officer Level 2 at Mphasis Information Technology Company (2023-04 – 2024-05)

• Provided expert assistance in resolving customer queries and technical issues, fostering a 95% customer satisfaction rate.
• Orchestrated comprehensive training sessions for new team members, enhancing overall team performance.

SR Executive AR at Omega Health Care Management Services Pvt Ltd (2021-03 – 2023-04)

• Streamlined accounts receivable processes, improving collections by 20% through effective follow-ups.
• Implemented best practices in billing operations, significantly enhancing accuracy and reducing discrepancies.

BCOM in Bachelor of Commerce – Nios

PUC in PCMB – Nios

SSLC – Nios