Preksha Shah

Results-driven Senior Customer Care Executive with 6+ years of experience in voice, non-voice, email, and chat support across customer service, migration, education, and international client handling. Skilled in handling customer inquiries, resolving issues, managing escalations, and delivering exceptional customer experiences. Strong communicator with proven ability to build rapport, handle difficult situations, and ensure customer satisfaction.

Recognized for outstanding performance with Employee of the Year Award (2023). Seeking a remote Senior Customer Support / Customer Success role aligned with Australia/APAC shifts.

Senior Customer Care Executive - Knowbal Migration & Education

(2024-11)

• Handle customer interactions through calls, email, WhatsApp, and chat support.
• Provide end-to-end support and guidance to clients throughout migration and education processes.
• Respond promptly to inquiries and ensure high-quality client service and satisfaction.
• Maintain accurate and up-to-date records and documentation using CRM.
• Assist clients with visa applications and ensure all documentation is complete and compliant.
• Support education counseling and facilitate student enrollment processes.

Senior Customer Service Executive - VMark IT Solutions

(2021-08 - 2024-10)

• Managed customer inquiries across voice, email, and chat channels, ensuring timely and effective resolution.
• Handled customer complaints and escalations, ensuring high satisfaction.
• Diagnosed issues, provided solutions, and escalated complex issues to the appropriate team.
• Coordinated with internal teams to resolve customer concerns efficiently.
• Built strong relationships with customers by providing accurate information and best solutions.
• Identified opportunities for upsell and cross-sell of products and services.

Administration Executive - Merit Plus

(2020-09 - 2021-06)

• Managed administrative tasks and client documentation with accuracy and efficiency.
• Coordinated with clients and internal teams to ensure smooth processes.
• Maintained organized records and ensured timely documentation.

Customer Service Executive - R K Tours & Travels

(2019-03 - 2020-03)

• Assisted customers with travel and insurance-related inquiries.
• Provided information on travel insurance products and travel services.
• Handled customer communication and policy documentation.
• Ensured customer satisfaction by addressing queries and resolving issues.

B.Com - Commerce - Aroma College (2019)