Prem Joshi

Business Analyst with 3 years of experience in Healthcare and Life sciences, specializing in requirement gathering, stakeholder management, product development, and process optimization. Proficient in translating business needs into user stories, functional requirements, and data-driven solutions while collaborating with cross-functional teams to deliver digital products and enhance user experience.

Business Analyst - Veersa Technologies India Pvt. Ltd. - Noida, Uttar Pradesh

(2023-07)

Project: Healthcare CRM – Patient Support Program (PSP) Platform. Team size: 12 Members.

• Led requirement elicitation, analysis, and documentation for 120+ user stories and BRD/FRD artifacts across healthcare system workflows, achieving 95% UAT first-pass accuracy and minimizing rework by 20%.
• Owned end-to-end PDLC for microsites for 3 Pharma clients in US healthcare, defining configurable workflows and persona-based journeys (Patient/Provider), saving ~60% in custom development effort. Implemented Salesforce-based CRM workflows to streamline the patient journey lifecycle.
• Facilitated stakeholder discussions, requirement workshops, and gap analysis, aligning business and regulatory requirements, which secured early stakeholder sign-offs and fastened delivery by 3+ days.
• Spearheaded a proposal and defined a business process workflow for a real-time application tracking system for Patient Assistance Programs (PAP) cases, lowering manual inquiry efforts by 90–95% and accelerating communication of eligibility decisions.
• Defined Google Analytics event tracking to map user journeys. Performed data analysis to uncover drop-offs and implemented UX optimizations, resulting in ~ 10% decrease in user journey abandonment rate.
• Conducted market research and competitive analysis for a new Low-code/No-code platform and determined 5+ core features. Supported acceptance criteria definition, process flows, use case diagrams, UAT planning, and test case validation, streamlining delivery by ~10%.
• Collaborated with the UX team to define KPIs and design Agent dashboards, translating operational needs into visual metrics that improved case resolution time by 10%.
• Mentored junior analysts on workflows and Agile practices, speeding team efficiency by ~10%.

B.Tech - Electrical Engineering - Punjab Engineering College (2023-05)

Secondary School - Army Public School (2019-05)