Assistant Manager 2 - DCB Bank
(2024-12 - 2026-02)
Retail Banking and customer support. Tools Used: Excel, Finacle CRM
- Managed retail banking portfolios including CA, SA, FD, and RD accounts.
- Achieved 92% CASA portfolio growth through strategic relationship management and retention initiatives.
- Consistently exceeded cross-sell targets for Gold Loans, Home Loans, Business Loans, and Agri Loans.
- Delivered service-cum-sales excellence while maintaining portfolio quality.
- Ensured compliance with KYC/AML guidelines and regulatory standards.
Seller Support - Reliance Retail Limited
(2022-06 - 2024-02)
Brand Operations - JIOMART
- Managed end-to-end onboarding verification of sellers, ensuring documentation accuracy and policy compliance.
- Conducted internal audits to ensure adherence to operational controls and SLA standards.
- Ensured adherence to SLA, productivity, and quality benchmarks.
- Conducted audits, coaching, and training to enhance team performance and compliance.
- Maintained compliance and process accuracy across operations.
Phone Banking Officer - ICICI Bank
(2021-06 - 2021-12)
VKYC Officer
- Supported operational efficiency through accurate data management, product expertise, and training of new associates.
- Assisted customers with account-related queries while ensuring regulatory and security protocols were followed.
- Delivered high-quality service-cum-sales support for banking and insurance products while maintaining strict quality and SLA standards.
- Maintained strict data confidentiality and compliance with banking policies.
- Delivered service-cum-sales support for banking and insurance products.
