Prem Shahu

Insurance professional with experience in health insurance verification, compliance monitoring, and customer advisory support. Strong understanding of IRDAI guidelines, policy terms, and claims processes. Enthusiastic about understanding customer needs and providing clear, transparent insurance solutions.

Insurance Verifier - BPO Convergence Pvt. Ltd - Thane

(2025-06)

• Audited 50+ insurance sales calls daily to ensure compliance with IRDAI guidelines and company policies.
• Evaluated advisors on transparency, benefit explanation, exclusion disclosure, and ethical selling practices.
• Identified mis-selling risks and provided structured feedback to improve advisory quality.
• Assisted in improving call conversion quality by focusing on customer needs analysis and accurate product explanation.
• Conducted compliance checks for health and motor insurance policies.
• Supported advisor coaching sessions to enhance communication clarity and customer trust

Customer Service Representative - Altruist BPO Services - Ghansoli, Navi Mumbai

(2024-01 - 2024-06)

• Handled inbound customer queries related to insurance policies and claims.
• Assisted customers in understanding coverage, exclusions, and claim documentation process.
• Resolved service-related concerns while maintaining customer satisfaction.
• Managed claim-related follow-ups and guided customers through required documentation steps.

Bachelor in Computer Application - Computer Application - Mumbai University (2020-03 - 2023-05)

HSC - B.N.N. college Bhiwandi (2017-03 - 2019-04)