Premalatha T

Senior QA Tester bringing 5+ years of overall experience in strengthening test coverage, refining QA processes, and improving product reliability. Adept at coordinating with cross-functional teams, identifying critical defects, and driving quality-driven outcomes for successful project completion.

Senior QA Tester - KnackForge Soft Solutions Private Limited - Chennai, TamilNadu

(2023-04 - 2024-08)

Project - (Web - Based CRM Application)

• Executed Functional, Regression, Integration and Performance Testing across multiple environments to ensure application quality and stability.
• Created, executed and maintained detailed test cases and test scenarios based on business and functional requirements.
• Performed API testing using Postman to validate request/response data, status codes and business logic.
• Conducted performance testing using JMeter to evaluate application responsiveness and system behavior under varying loads.
• Identified, documented, tracked and retested defects using JIRA.
• Validated web-based applications throughout the Software Development Life Cycle (SDLC), ensuring adherence to quality standards and requirements.
• Performed database validation using DBeaver and SQL queries to verify data integrity and backend functionality.
• Collaborated effectively with Developers, Business Analysts and Scrum teams during Agile sprint cycles to ensure successful feature delivery and release quality.

QA Tester - KnackForge Soft Solutions Private Limited - Chennai, TamilNadu

(2021-04 - 2023-03)

• Prepared and maintained comprehensive test scenarios, test cases and defect reports to ensure complete test coverage.
• Executed test cases on real devices, including iPad, covering Functional, Boundary, Exploratory, Regression and Retesting activities.
• Identified, prioritized, tracked, and validated defects using JIRA, ensuring timely resolution and accurate defect reporting.
• Utilized Git commands to set up and validate application features in the local development environment.
• Collaborated closely with developers to investigate, troubleshoot and resolve high-priority issues within sprint timelines.
• Maintained daily testing status reports, monitored ticket movement and documented Pass/Fail results for audit and future reference.
• Managed, organized, and executed test cases using JIRA Xray, ensuring traceability between requirements, test cases and defects.

Service Desk Executive - Precision Techserve Pvt Ltd - Bengaluru, Karnataka

(2018-04 - 2019-03)

Client - Vidal Health Insurance TPA Services

• Provided frontline support to end-users, addressing inquiries, troubleshooting technical issues, and resolving incidents in a timely and professional manner.
• Escalated complex or unresolved issues to appropriate support teams for further investigation and resolution.
• Collaborated with cross-functional teams to identify recurring issues and implement proactive solutions to improve overall efficiency and user satisfaction.
• Maintained a positive and customer-focused attitude, striving to exceed user expectations and always deliver exceptional service.

Process Executive - Mahendra Next Wealth IT India Private Limited - Salem, TamilNadu

(2016-08 - 2017-11)

Web Crawling & Data Analysis, KPO

• Conducted data analysis and content extraction tasks using Mozenda to extract, transform and load data from various sources.
• Executed data cleansing and validation processes to ensure accuracy, completeness and consistency of extracted data.
• Participated in ongoing training and professional development activities to enhance technical skills and knowledge of data analysis techniques and tools.

Bachelor's - Computer Science & Engineering - K.S. Rangasamy College of Technology (2015-04)