Senior QA Tester - KnackForge Soft Solutions Private Limited - Chennai, TamilNadu
(2023-04 - 2024-08)
Project - (Web - Based CRM Application)
- Executed Functional, Regression, Integration and Performance Testing across multiple environments to ensure application quality and stability.
- Created, executed and maintained detailed test cases and test scenarios based on business and functional requirements.
- Performed API testing using Postman to validate request/response data, status codes and business logic.
- Conducted performance testing using JMeter to evaluate application responsiveness and system behavior under varying loads.
- Identified, documented, tracked and retested defects using JIRA.
- Validated web-based applications throughout the Software Development Life Cycle (SDLC), ensuring adherence to quality standards and requirements.
- Performed database validation using DBeaver and SQL queries to verify data integrity and backend functionality.
- Collaborated effectively with Developers, Business Analysts and Scrum teams during Agile sprint cycles to ensure successful feature delivery and release quality.
QA Tester - KnackForge Soft Solutions Private Limited - Chennai, TamilNadu
(2021-04 - 2023-03)
- Prepared and maintained comprehensive test scenarios, test cases and defect reports to ensure complete test coverage.
- Executed test cases on real devices, including iPad, covering Functional, Boundary, Exploratory, Regression and Retesting activities.
- Identified, prioritized, tracked, and validated defects using JIRA, ensuring timely resolution and accurate defect reporting.
- Utilized Git commands to set up and validate application features in the local development environment.
- Collaborated closely with developers to investigate, troubleshoot and resolve high-priority issues within sprint timelines.
- Maintained daily testing status reports, monitored ticket movement and documented Pass/Fail results for audit and future reference.
- Managed, organized, and executed test cases using JIRA Xray, ensuring traceability between requirements, test cases and defects.
Service Desk Executive - Precision Techserve Pvt Ltd - Bengaluru, Karnataka
(2018-04 - 2019-03)
Client - Vidal Health Insurance TPA Services
- Provided frontline support to end-users, addressing inquiries, troubleshooting technical issues, and resolving incidents in a timely and professional manner.
- Escalated complex or unresolved issues to appropriate support teams for further investigation and resolution.
- Collaborated with cross-functional teams to identify recurring issues and implement proactive solutions to improve overall efficiency and user satisfaction.
- Maintained a positive and customer-focused attitude, striving to exceed user expectations and always deliver exceptional service.
Process Executive - Mahendra Next Wealth IT India Private Limited - Salem, TamilNadu
(2016-08 - 2017-11)
Web Crawling & Data Analysis, KPO
- Conducted data analysis and content extraction tasks using Mozenda to extract, transform and load data from various sources.
- Executed data cleansing and validation processes to ensure accuracy, completeness and consistency of extracted data.
- Participated in ongoing training and professional development activities to enhance technical skills and knowledge of data analysis techniques and tools.
