Prerit Bhatt

With over four years of experience in travel, hospitality, and customer service, I bring a proven ability to deliver exceptional guest experiences in fast-paced, multicultural settings. Skilled in client assistance, front desk operations, and problem resolution, I excel at creating a welcoming environment while ensuring smooth day-to-day operations. My background in event coordination and travel management has strengthened my expertise in handling diverse customer needs, managing logistics, and providing tailored solutions.

Dedicated, professional, and service-oriented, I aim to contribute to a world-class customer experience at leading destinations such as Internationl Malls or international airports.

Sr BSP Executive - ONKAR INFOTECH PVT L - New Delhi

(2024-04 - 2024-08)

Worked with WNS handled D.Travel Blockskye A/C

• Collaborated with the ticketing department to ensure accurate ticket issuance, refunds, and voids, adhering to company policies and maintaining high customer service standards.
• Provided exceptional customer support, managing inquiries, coordinating travel arrangements, and offering on-site assistance for a seamless client experience.
• Oversaw front desk operations, efficiently handling check-ins, bookings, and customer requests to ensure continuous service excellence.
• Demonstrated comprehensive knowledge of travel and hospitality regulations, ensuring all operations were in line with industry standards and company guidelines.
• Worked closely with internal teams and external partners to organize corporate events, overseeing venue selection, logistics, and participant scheduling.
• Proactively addressed and resolved issues during events and customer interactions, ensuring smooth operations and enhanced guest satisfaction.
• Built and maintained strong client relationships through personalized service and attentiveness to customer needs in a multicultural setting.
• Represented the company at Delhi International Airport, assisting passengers with addressing travel concerns to facilitate a stress-free journey.
• Served as the primary customer liaison at the airport, offering tailored support to both domestic and international travelers in a high-pressure environment.

Junior Corporate Travel consultant - THOMAS COOK - New Delhi

(2023-06 - 2024-02)

• Maintained and updated guest profiles to ensure accurate, personalized service delivery.
• Provided prompt and professional support to guests with inquiries and reservations in a high-traffic environment.
• Achieved consistently high levels of guest satisfaction by efficiently resolving issues.
• Collaborated with internal teams and external providers to manage bookings and special requests.
• Supported front office operations with professional handling of check-ins and service escalations.
• Managed guest expectations with flexible solutions for changing requirements or last-minute adjustments.
• Assisted senior management with administrative tasks, vendor coordination, and compliance checks for operational efficiency.

Process Associate - IGT SOLUTIONS PVT LTD - New Delhi

(2021-06 - 2022-08)

• Managed inbound and outbound calls, ensuring passenger satisfaction and efficient resolution of travel-related inquiries.
• Executed upselling strategies to enhance passenger travel experiences and generate additional revenue.
• Provided personalized solutions to retain high-value customers during escalated situations, maintaining brand loyalty.
• Negotiated with airlines and hotels to secure alternative travel arrangements for passengers facing last-minute changes.

Field sales agent - XOO CAR PVT LTD - Noida

(2017-06 - 2017-08)

• Addressed customer inquiries and resolved issues to ensure customer satisfaction.
• Collaborated with the sales team to identify and pursue new sales opportunities.
• Maintained detailed records of customer interactions and transactions.
• Communicated customer feedback to the management team for service improvements.

Master of Arts - New Delhi (2021 - 2021)

BBA - BFIT GROUP OF INSTITUTION (2018 - 2018)