Senior Travel Desk Executive - VFS Global Service Pvt Ltd - Mumbai
(2022-11)
- Managed comprehensive travel arrangements for employees, including ticketing, rescheduling, refunds, forex, visas, accommodations, and insurance.
- Utilized Amadeus and Galileo GDS for efficient travel bookings.
- Processed visa applications according to requirements and coordinated travel itineraries.
- Assisted clients with inquiries about travel regulations and documentation.
- Maintained accurate records of client interactions and transactions in the database.
- Trained new staff on travel procedures and customer service best practices.
- Resolved booking, fare, and regulation issues collaboratively with passengers and travel agents.
- Coordinated with suppliers to ensure timely service delivery.
Travel Coordinator - Naaptol Online Shopping Pvt Ltd - Navi Mumbai, India
(2018-04 - 2020-07)
- Managed end-to-end travel arrangements for domestic and international employees, including issuance, reissuance, and cancellation.
- Utilized GDS platforms Amadeus and Galileo for efficient reservations.
- Provided expert advice on currency exchange, mobile usage, and convenience tips for travelers.
- Coordinated planning and booking of complex domestic and international travel packages.
- Drafted and updated itineraries, ensuring travelers received timely notifications of changes.
- Assisted employees in obtaining or updating passports and customs documentation.
- Established partnerships with resorts to promote retreats and travel opportunities.
- Captured travel data in reservation system while maintaining detailed customer records.
Business Travel Consultant - FCM Travel Solutions Pvt Ltd - Mumbai, India
(2015-08 - 2017-12)
- Handled Reliance as an Implant.
- GDS: Amadeus & Galileo.
- Planned optimal trips for customers based on careful consideration of individual budgets and preferences.
- Prepared customers for international trips by coordinating required documentation.
- Calculated complete costs of travel and accommodation for customers.
- Advised customers on travel insurance, cell usage and currency.
- Conversed with customers to determine destination, travel dates, and accommodation required.
- Maintained revenue streams by keeping detailed customer records and regularly offering additional services.
Online Travel Consultant - Musafir.com - Navi Mumbai, India
(2013-11 - 2014-05)
- Handled multi-line telephone inquiries regarding failed bookings, hotels, and Dubai visas.
- Processed customer payments and issued receipts for services provided.
- Advised customers on travel insurance options, cellular usage, and currency exchange.
- Utilized Amadeus GDS to manage reservations and enhance service efficiency.
Travel Consultant - Riya Tours and Travels Pvt Ltd - Mumbai, India
(2012-03 - 2013-09)
- Assisted travel agents with failed bookings, reissues, cancellations, and refunds on SBT.
- Utilized Amadeus and Galileo GDS to process transactions efficiently.
- Resolved booking issues to enhance agent productivity and client satisfaction.
- Managed cancellations and refunds to ensure compliance with company policies.
Back Office Executive - Ezeego1 Tours & Travels Pvt LTD - Mumbai, India
(2010-10 - 2011-06)
- Resolved customer issues related to failed bookings, cancellations, and refunds on portal.
- Assisted customers with reissuance processes for seamless travel experiences.
- Utilized Galileo GDS to manage booking discrepancies efficiently.
- Provided timely support to enhance customer satisfaction during booking challenges.
