Prerna Chikate
Healthcare Management professional with clinical practice background and HealthTech expertise
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About
Highly motivated Healthcare Management professional with a background in clinical practice (BDS) and specialized expertise in HealthTech and Account Management. Currently serving as an Assistant Key Account Manager, driving corporate client retention, managing complex OPD health insurance solutions, and ensuring service delivery excellence. Proven ability to integrate IT solutions into healthcare administration, coordinate cross-functional teams, and leverage data analytics (SQL, Python) for strategic decision-making.
Seeking to leverage analytical and relationship management skills in a challenging role.
Experience
Assistant Key Account Manager at BAJAJ Finserv Health (2025-01 – Present)
- Manage a portfolio of corporate client accounts, focusing on retaining key relationships and ensuring the seamless delivery of OPD health insurance and integrated wellness solutions.
- Spearhead client servicing activities, including addressing endorsements, claims escalations, and complex queries to ensure high levels of customer satisfaction and service level agreement (SLA) adherence.
- Coordinate extensively with internal cross-functional teams (Sales, Operations, Underwriting) to streamline processes and resolve issues efficiently.
- Implement account strategies focused on increasing utilization rates and optimizing healthcare service delivery for corporate partners.
Internship: Patient Feedback System at IIHMR Admire (2024-09 – 2024-12)
- Developed and validated an AI-based automated patient feedback system, PRATIKRIYA-HCQ, utilizing machine learning to classify and prioritize patient feedback and complaints.
- Designed the smart ticketing system to automatically assign, track, and standardize resolution pathways for patient issues, significantly improving service delivery quality.
- Conducted data analysis to identify recurring themes and root causes in feedback, providing actionable insights for hospital administration.
Operations Intern at MedTel Healthcare (2024-04 – 2024-06)
- Executed a thorough Root Cause Analysis (RCA) of Auxiliary Nurse Midwife (ANM) working processes to identify bottlenecks and areas for efficiency improvement.
Education
PGDM in Healthcare and Hospital Management – IIHMR UNIVERSITY (2023 – 2025)
Bachelor of Dental Surgery in Dental Surgery – MUHS (2016 – 2021)
