Prerna Saini

Ambitious and proactive BBA student with certifications in Leadership, E-Business, and Meta Social Media Marketing. Quick learner, strong communicator, and team player. Eager to contribute in a dynamic, growth-driven business environment.

Advisor - H&M Process at Concentrix (2025-11 – Present)

Handling customer cases for a global brand, ensuring accurate documentation, policy compliance, and timely resolution in line with SLAs.

• Handling customer cases for a global brand, ensuring accurate documentation, policy compliance, and timely resolution in line with SLAs.
• Managing orders, deliveries, returns, refunds, and escalations while maintaining high customer satisfaction (CSAT).
• Creating and tracking investigation cases, maintaining detailed records and supporting efficient issue analysis and resolution.

Marketing Intern at Maxview-Now (2024-06 – 2024-08)

Increased engagement across platforms including Instagram, Twitter, YouTube, Facebook, and LinkedIn.

• Increased engagement across platforms including Instagram, Twitter, YouTube, Facebook, and LinkedIn.
• Used Microsoft Excel to track campaign performance and extract marketing insights.

Masters of Business Administration in Business Administration – Amity University

Bachelor of Business Administration in Business Administration – Jagganath Communiy College (JIMS) (2022 – 2025)

Class XII – MDM Public School, Delhi (2022)

Class X – B.R. Tyagi Public School, Delhi (2020)