Prince Mitna

Skilled Senior Software Engineer with over 4 years of experience in designing, implementing, and optimizing onprem & cloud environments. Proficient in data analysis, dashboard creation, and incident management to enhance operational efficiency. Eager to contribute to a dynamic team and drive innovation in observability and performance engineering

Sr Solution Engineer at Qualitykiosk Technologies (2021-04 – 2025-08)

Senior Solution Engineer responsible for monitoring, observability, and APM implementations across cloud and on-premises environments.

• Performed regular Splunk health checks to ensure platform performance, stability and availability in production environments
• Onboarded data using Universal Forwarder, Heavy Forwarder, Promtail, Loki and HEC across different platforms, including basic parsing, field extraction, masking and sourcetype assignments
• Designed and optimized real time Dashboards and Visualizations in Splunk and Grafana for infrastructure, applications, and services
• Integrated observability tools with ServiceNow, Jira, Slack, and Email for automated alerts and incident responses
• Managed integrations from Splunk with SNMP, RabbitMQ, AWS, GCP, Google Sheets, and Logstash for end-to-end visibility
• Conducted Splunk optimization through the creation of base searches and query optimization
• Implemented KPIs, health scores, and service dependency maps in Splunk ITSI for proactive monitoring
• Participated in Splunk Enterprise upgrades activities, improving system reliability and performance
• Troubleshoot and resolved issues related to log ingestion failures, saved searches, resource utilization, zombie processes and splunk access errors
• Installed and managed OneAgents and AppDynamics agents across Linux, Windows, and cloud environments for full-stack monitoring
• Configured Host Naming, Service Naming Rules, Management Zones, and Service Detection
• Designed Business Transactions, Data Collectors, and Health Rules in AppDynamics for proactive performance alerts
• Created Synthetic Monitoring jobs to simulate user behavior and track SLA compliance
• Built custom dashboards in Dynatrace and AppDynamics to visualize dependencies, latency, and performance KPIs
• Performed Root Cause Analysis (RCA) by correlating APM, logs, and metrics to reduce MTTR

Bachelor of Computer Engineering in Computer Engineering – St. John College of Engineering & Management, Palghar (2017 – 2021)