Prinski Lee

Results-driven professional with extensive experience in hospital operations, strategic marketing, and business development, skilled in driving process improvements, leading cross-functional collaboration, and leveraging data-driven insights, automation, and SLA-based performance management to enhance operational efficiency and business growth. Proven expertise in healthcare marketing, facility management, and B2B engagement, with a strong focus on patient acquisition, brand building, digital strategy, and ROI optimization, while aligning operational excellence with marketing initiatives to deliver sustainable growth and improved patient experience.

OPERATION HEAD & BUSINESS DEVELOPMENT at INDIRADEV INFOTECH PVT LTD (2025-04 – Present)

• Facilitated requirements gathering with cross-functional teams and developed SOPs that improved quality by 15%.
• Acted as liaison between operations and technology departments for process automation initiatives.
• Delivered business insights to management, leading to implementation of SLA-based performance metrics.
• Creating pipeline leads, Introduction emails and calls, B2B client meetings (Virtual and physical) and creating proposals

FACILITY MANAGER & MARKETING DEPARTMENT at PRAKRITI HOSPITAL (2020-02 – 2025-04)

• Worked closely with medical and non medical staff teams to plan infrastructure upgrades with minimal service disruption.
• Managed vendor SLAs, project schedules, and operational reporting, ensuring delivery within scope and cost targets.
• Maintenance of complete infrastructure.
• Strategic Marketing Growth, Brand Building, Reputation Management, Digital Marketing, Online Presence, Doctor & Department Promotion, Patient Experience & Engagement, Corporate Tie-ups, Campaigns, Events, Data Analytics and ROI Tracking

TEAM LEADER at NEURAL IT (2017-02 – 2019-04)

• Daily call monitoring and reviewing targets for team members.
• Daily work assignment and reporting to Sr. management.
• Creating weekly roaster for team members.
• Maintaining SOPs for new processes.
• Interacting with vendors for sharing access works.

Team Leader at Altisource (2012-01 – 2017-02)

• Managed stakeholder expectations while driving compliance with operational KPIs across departments.
• Conducted data integrity checks and reported process gaps, supporting informed decision-making at the management level.
• Implemented team-based performance reviews, increasing productivity and reducing churn by 22%.

Health & Safety Officer at Athena SA (2008 – 2011)

Health & Safety Consultant at Freelance (2005 – 2007)

Sr. Customer Experience Rep at TracMail India (2001 – 2005)

Executive, Inventory & Vendor Relations at Times Entertainment (1999 – 2001)

MBA in Operation and Marketing

BA in Political Science – IGNOU

12th – NIOS

10th – NIOS