Pritam Bala

Highly motivated professional with 7 years of experience in sales, customer relationship management, and team leadership across hospitality and retail. Proven ability to drive revenue growth and ensure exceptional customer service with skills in market analysis, inventory control, and vendor management. Bachelor's degree in Hotel & Hospitality Administration.

Shore Excursions Manager at Royal Caribbean International (2025-08 – Present)

Direct sales and excursion management for cruise operations

• Direct, Indirect, B2C & Digital Sales
• Market Analysis and Strategy development
• Vendor Management, Logistics and Coordination
• Inventory Management and Control
• Customer Relationship Management
• Team Leadership and Training
• Safety and Security Compliance

Restaurant Supervisor at Royal Caribbean International (2019-11 – 2025-08)

Oversaw daily restaurant operations and staff management on cruise ships

• Daily Operation Oversight
• Manage Schedules
• Customer Service & Quality Control
• Inventory Management
• Handling guest complaints professionally, resolving issues to enhance overall satisfaction levels
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared

Management Trainee at Tanishq Jewelry (2019-08 – 2019-11)

Retail management and customer service training in jewelry retail

• Customer Service
• Sales and Revenue Growth
• Store Operations
• Team Management and Leadership
• Inventory Management

Assistant Stewart at The Oberoi Mumbai (2017-09 – 2019-08)

Food and beverage service in luxury hotel environment

• Provide Excellent Customer Service
• Manage Venues and Handle different Payments
• Excellent Food & Wine Knowledge
• Sale, Upsell and Promote Items

Relationship Manager/Senior Associate at Reliance SMSL Industries Ltd (2017-05 – 2017-08)

Client relationship management and business development

• Manage Client Relationship
• Business Development
• Customer Service
• Sales and Negotiation
• Analytical and Problem-Solving Skills

Industrial Exposure Trainee at Lalit Great Eastern (2015-10 – 2016-01)

Hospitality operations training and exposure

• Front Desk, Food & Beverage, Housekeeping Operations
• Customer Service Excellence
• Sales, Team Collaboration and Support

Bachelor of Science in Hotel & Hospitality Administration – Indian Institute of Hotel Management (IHM, Taratala, Kolkata) (2014-04 – 2017-04)

Higher Secondary in 12 – Calcutta Public School (2014-04)

Secondary Exam in 10 – Calcutta Public School