Pritam Dighe

Financial Operations Specialist with 7 years of progressive finance experience, including 4+ years in end-to-end Order-to-Cash (O2C), Payment Operations & Transaction Reconciliation, Collections, and Billing across US and EMEA markets within a Global Capability Centre. Consistent track record of DSO reduction, unapplied and misapplied cash resolution, credit card dispute and chargeback management, bad debt analysis, and SOX-compliant bank reconciliation. Proficient in NetSuite, HighRadius, Salesforce, Zuora, and Stripe-equivalent payment platforms.

Comfortable working in US time zone-aligned shifts; adept at partnering cross-functionally with Sales and Customer Success to drive timely payments and AR process improvement.

Accounts Receivable Specialist at Avalara Technologies Pvt. Ltd. (2023-09 – Present)

• Own end-to-end daily Payment Operations & Transaction Reconciliation in a high-volume GCC environment — post ACH, wire transfers, credit card payments, check deposits, lockbox receipts, and FX payments to customer accounts via HighRadius and NetSuite with zero-error consistency.
• Investigate and resolve unapplied and misapplied cash daily upon receipt of remittance/disbursement advice; reconcile bank and Stripe-equivalent payment platform transactions to the AR subledger, resolving discrepancies proactively.
• Perform daily and month-end bank reconciliations; reconcile cash balance to GL; post bank charges, FX payments, and intercompany journal entries to the correct GL accounts.
• Resolve complex payment exceptions — short pays, overpayments, split payments (multi-currency, multi-billing type), on-account postings, and return items — per Cash Application SOPs.
• Execute bad debt write-offs (BDWO/SBWO) via credit memos in NetSuite; perform bad debt analysis identifying at-risk accounts and supporting write-off decisions with structured documentation.
• Maintain SOX-compliant audit trails; provide transaction records, reconciliations, and process documentation for internal and external auditors on request.
• Manage HighRadius collection worklists and queues; monitor AR aging daily and conduct proactive outreach on overdue invoices to reduce DSO across US and EMEA portfolios.
• Contact customers via phone and email for payment follow-up; obtain payment commitments and log all collection notes in NetSuite and Salesforce within defined TAT.
• Partner with Sales and Customer Success to resolve billing issues, investigate payment discrepancies, and drive timely payments — reducing open dispute volume and improving collection rates.
• Handle credit card disputes and chargebacks end-to-end — gather supporting documentation, submit responses to processors, track resolution, and ensure closure within deadlines.
• Monitor and manage account suspensions for delinquent customers; coordinate credit hold and reinstatement approvals across Collections, Sales, and Finance leadership.
• Prepare and deliver weekly AR updates to leadership covering collections status, aging analysis, account suspensions, and DSO performance.
• Manage invoice dispute lifecycle — log, investigate, assign to appropriate teams (Sales, Billing, Finance, Operations), and resolve within SLA; conduct root-cause analysis on recurring patterns.
• Generate and issue accurate customer invoices in Salesforce, NetSuite, and Zuora across US and EMEA; validate pricing, tax treatment, PO details, and contract terms before release.
• Support manual billing and invoice generation for complex accounts, ensuring accuracy, completeness, and alignment with revenue recognition and accounting period requirements.
• Own end-to-end billing dispute resolution, coordinating across Sales, Finance, Engineering, and Operations to issue corrected invoices or credit notes within SLA.
• Administer SaaS subscription and usage-based billing in Zuora; manage credit memo process to maintain AR subledger accuracy and correct period alignment.
• Collaborate cross-functionally to identify AR process gaps and drive automation initiatives, including UAT leadership for HighRadius implementation (80+ test cases).
• Leverage AI tools (ChatGPT, Claude, Glean) daily to accelerate research, draft customer communications, and streamline documentation — improving team response quality and speed.

Account Executive – AR & Collections at Jayram Transport Corp. (2021-12 – 2023-06)

• Managed end-to-end cash application and AR: posted receipts, allocated payments to open invoices, resolved account mismatches, and maintained AR subledger integrity.
• Executed dunning processes and customer account reconciliations; reduced DSO through structured outreach and escalation of delinquent accounts.
• Prepared and reviewed AR aging reports daily; identified non-paying accounts for proactive collection follow-up and write-off recommendations.
• Automated journal entry imports into Tally Prime via third-party integration, reducing manual entry errors and improving close efficiency.
• Trained and mentored 3 junior team members on cash application, reconciliation workflows, and collections procedures.

Accountant at Mahashivam Enterprises (2019-02 – 2021-11)

• Managed full-cycle AR/AP, weekly and monthly bank reconciliations, and daily financial records in Tally Prime; processed client invoices with full accuracy verification.
• Supported GST filing, Income Tax return preparation, and E-way billing compliance with applicable tax regulations.

Accounting Intern at B.L. Darekar Tax Consultancy (2018-04 – 2018-08)

• Assisted with GSTR filing, bank reconciliation, journal entries, and AR/AP reconciliation; supported audit documentation under senior supervision.

Bachelor of Commerce in Accounting – Sir Parshurambhau College, Pune University (2015 – 2018)