Priti Gavhane

Salesforce professional with over 4+ years of hands-on experience in Run-The-Business (RTB) operations, specializing in designing and delivering scalable CRM solutions. Proficient in Apex, Flows, and Lightning Web Components (LWC) to automate and optimize complex business processes. Strong expertise in Salesforce Sales Cloud and Service Cloud, along with solid understanding of platform security, including roles, profiles, and sharing rules

Technology Analyst - Infosys Ltd - Mumbai

(2022-01)

Client: Nissan

• Provided end-to-end support for Salesforce applications by analyzing, debugging, and fixing production issues in Apex, Flows, and LWCs, Aura component ensuring timely resolution of incidents and service requests within defined SLAs.
• Designed and developed bulkified Apex triggers, helper classes, and Lightning Web Components (LWC) following Salesforce best practices to extend and optimize platform functionality.
• Designed and implemented Screen Flows to automate business processes.
• Implemented and maintained the Salesforce data security model, managing profiles, roles, permission sets, and field-level security to ensure secure and compliant user access.
• Partnered closely with business stakeholders to analyze requirements, translate them into technical solutions, and deliver scalable enhancements aligned with business goals.
• Performed proactive system monitoring and root cause analysis (RCA) to identify performance bottlenecks and prevent recurring production issues.
• Actively contributed to release management and deployment activities, including sandbox refreshes, Change Set deployments, and post-deployment validation to ensure smooth releases.

Bachelor of Engineering (B.E.) - Computer Engineering - Shah & Anchor Kutchhi Engineering College, Mumbai