QA Analyst - Infanion Software Solutions - Bengaluru, INDIA
(2019-11 - 2023-05)
- Performed manual, functional, and regression testing of ServiceNow ITSM modules including Incident, Problem, Change, Knowledge, and Service Catalog to ensure high-quality releases.
- Designed, executed, and maintained test plans, test cases, and test scripts based on ServiceNow business requirements and user stories.
- Conducted integration testing across ServiceNow applications and third-party systems; identified, logged, and tracked defects using ServiceNow Test Management.
- Executed ServiceNow Automated Test Framework (ATF) test cases, analyzed results, and supported regression testing during upgrades and enhancements.
- Collaborated closely with developers, product owners, and stakeholders to validate fixes, resolve defects, and ensure timely delivery of ServiceNow solutions.
- Supported QA activities across multiple ServiceNow client projects while ensuring adherence to quality standards, SLAs, and Agile/Scrum practices.
- Assisted in knowledge transfer, documentation, and onboarding of team members on ServiceNow testing processes, ITSM workflows, and automation best practices.
Associate Software Engineer - Prodapt Solutions - Bengaluru, INDIA
(2023-07 - 2024-03)
- Led end-to-end testing of ServiceNow ITSM modules including Incident, Problem, Change, Request Management, and CMDB workflows.
- Automated 500+ Service Catalog test cases using ATF, reducing manual effort and improving testing efficiency.
- Developed detailed test plans, scenarios, and test cases to ensure full coverage of business requirements.
- Executed regression, integration, and UAT testing during instance upgrades, identifying critical defects early.
- Collaborated with developers, business analysts, and stakeholders to resolve issues and enhance system performance.
- Participated in Agile Scrum ceremonies, tracked user stories, and ensured timely sprint deliverables.
- Managed defect lifecycle, maintained logs, and produced test reports to monitor quality and release readiness.
Lienion Project Intern - Infanion Software Solutions - Bengaluru, INDIA
- Assisted in testing ServiceNow ITSM modules including Incident Management and Service Catalog.
- Prepared basic test cases and test scenarios based on given requirements.
- Executed manual testing and supported regression testing cycles.
- Logged defects and tracked them under guidance using ServiceNow tools.
- Supported ATF test execution and documented results.
- Collaborated with team members during daily stand-up meetings and status updates.
