Priya Angel

Results-driven professional with 6+ years of experience in order management, project administration, and process development. Proven expertise in managing global operations, ensuring SLA compliance, resolving operational issues, and improving process efficiency.

Analyst II - VMware India Pvt. Ltd.

(2022-03 - 2024-01)

• Managed project documentation and deployment setups for operational readiness.
• Resolved project issues and handled customer credits to support service continuity.
• Supported AirWatch deployments and coordinated related administrative activities.

Senior Transaction Processor - Sutherland Global Services

(2021-07 - 2022-01)

• Managed global order processing activities across assigned workflows.
• Ensured SLA compliance and resolved order discrepancies in a timely manner.

Process Developer - Genpact India Pvt. Ltd.

(2016-12 - 2020-02)

• Administered the P-Card program and maintained process compliance.
• Managed SAP order processing and supported data analysis requirements.
• Prepared reports and ensured adherence to operational standards.

Consultant (Dell) - Sutherland Global Services

(2014-11 - 2016-12)

• Managed order processing for USA and Canada business operations.
• Provided operational support and ensured compliance with process guidelines.

B.Tech - IT - Malla Reddy Engineering College (2013)

Intermediate - Sri Chaitanya Junior College

ICSE - St. George's Girls Grammar School