Priya Dharshini

Detail-oriented and customer-focused professional with over 3+ years of experience in Customer Service, AR Calling (DME), and Insurance Processing. Skilled in delivering high-quality support, resolving customer concerns, and maintaining strong communication. Adept at working in fast-paced environments with strong multitasking abilities.

AR Caller (DME) - RND Softech Pvt. Ltd.

(2025-01)

• Handle AR calling for DME claims with accuracy and timely follow-up.
• Communicate with insurance representatives for claim resolutions.
• Reduce denials and improve claim acceptance rates.
• Maintain documentation and meet daily/weekly targets.

Customer Service Executive - ESAF (ESMACO)

• Assisted customers with queries and service requests.
• Ensured smooth process handling and maintained service quality.

Customer Care Representative - 5K Network

• Managed inbound/outbound calls and customer escalations.
• Delivered high customer satisfaction scores.

Customer Care - KGISL

• Provided customer support and helped resolve service-related issues.

Insurance Representative - NTT DATA

• Processed insurance documents and ensured compliance with company standards.
• Coordinated with internal teams to close insurance-related tasks.

B.A. - English Literature - Sankara College of Science and Commerce, Coimbatore (2021)

H.S.C - St. Joseph's Convent Anglo Indian Girls Hr. Sec. School (2018)

S.S.L.C - KNM Matriculation School (2016)