Lead Central – Last Mile Operation at Flipkart India Pvt Ltd (2021-10 – Present)
Oversee daily hub operations, performance tracking, vendor/driver management, process optimization, customer experience management, and technology utilization for last mile delivery operations.
- Operations Management: Oversee daily hub operations, including dispatch, route planning, and first-attempt delivery success
- Performance Tracking: Monitor key metrics like Delivery Turnaround Time (TAT), Return to Origin (RTO%), and tracking performance parameters such as order delivery, Calling Compliances, SCM TAT, FAS, NPS, C2P, Breach, EI (Customer Escalation) and EOB (Extend to Breach Metrics)
- Vendor/Driver Management: Manage relationships with Planning team, Line haul team and MH team and internal fleets for effective management by improve last mile operation stress. Also Optimizing delivery routes, meeting tight SLA's (Service Level Agreements) by reducing cost per shipments, managing deliver partners/drivers
- Process Optimization: Implement Lean or Six Sigma methodologies to streamline processes and reduce bottlenecks
- Customer Experience: Resolve delivery escalations, manage exceptions, and ensure high customer satisfaction
- Technology Utilization: Use Transport Management Systems (TMS) and data analytics to optimize routing and tracking
Sr. Executive – Procurement Production Planning at APIS INDIA LIMITED (2017-04 – 2021-01)
Handled all purchase orders and planning, product launches, demand optimization, inventory management, ERP implementation, and production planning.
- Handling all purchase orders and planning
- Dealing with new process of procurement of Honey
- Launching new products like Ginger garlic paste, cookies, Jams, Dates, Arcor Chocolates, Soya Chunks and Pickles
- Analyze demand metrics to optimize global demand and supply planning, and leverage data to forecast raw material and inventory requirements
- Played Key Role in a Plant Inventory Reduction
- Started ERP Module for Invoices/PO and Purchase orders
- Working Completely in ERP Module
- Plan and prioritize operations to ensure maximum performance and minimum delay
- Determine labor, equipment and raw materials needed to cover production demand
- Collaborate and implement continuous improvement initiatives that reduce cost of operations and improve service level, Capacity, Productivity and quality
- Working on FIFO for Honey bases on Shelf Life
- Mostly Exporting Worldwide and our Clients such as Reliance, Apollo, Cosmic, Divine, VLCC, Marico, Priya Gold, Ozone Pharmaceuticals and many more
- Coordinate with Order Management in managing KPI performance driving all fulfillment process
Executive – Procurement (All Category) at SNAPDEAL (Jasper India) (2014-12 – 2017-03)
Handled vendor management, order fulfillment, GSV optimization, and performance tracking for 4500+ vendors across Pan India.
- Currently handling 4500+Vendors across Pan India
- Handling team of 25 members
- To ensure all the Primary & Secondary Target of GSV/Order Fulfillment are met
- Planning Strategies & executing for maintaining the smooth fulfillment of orders during Peak sales
- Planning pertaining to Improve Visibility on website to increase flow of orders by using various tools with co-ordination with IT Team
- Improve the GSV (Gross sales Value) for all allocated Vendors through Discount Sales, Sales Promotions, etc
- To ensure timely communication of Offers, Sales Promotions, Seasonal Sales etc. to all Vendors
- To ensure all the POs/GRN are closed in decided TAT to ensure faster delivery of order to Customers
- To Minimize QC rejections at warehouses through MIS tracking
- To ensure a strong network of Vendors against competition
- Strategic initiatives & automation for non-value added activities in operations
- Working on projects for peak management & experience of handing 50 + season sales
- Training Vendors to improve NPS (Net Promoter Score) through various Videos & Presentations
- Identified gaps & revamped handover processes to reduce damage rates during transit
- Responsible for Vendor management, Order Fulfillment & issue escalations of all allocated Vendors
- Responsible for coordination with other teams to resolve Vendors sales/fulfillment related Complaints
- Daily analysis on Vendors & Mode Performances to provide proper data to team to work upon and help team accordingly to improve performance
- Improving Process Performances by identifying & removing bottlenecks
- Developing Short term & long-term plan for all Low Performing Vendors for All Category
- Vendor Engagement Initiatives, Providing faster resolution to sellers for daily operational issue to minimize CPS
Key Accounts at BLUE DART EXPRESS LIMITED (2013-03 – 2014-11)
Handled E-Commerce accounts, customer complaints, damages and pilferage cases, training, and customer escalations.
- Handling E-Commerce account and customer complaint with all other activities
- Handling All Damages and Pilferage Cases
- Conducting formal training
- Solving customer Escalation in form of (KRA'S)
