Priya

I am highly adaptable and proficient in handling customer interactions through chat and email, as well as managing backend processes efficiently. Additionally, I possess a solid understanding of technical workflows, enabling me to troubleshoot and resolve issues effectively. My versatile skill set allows me to contribute seamlessly across various communication platforms and technical operations, ensuring smooth and efficient business processes.

Customer Service Associate - Concentrix One

(2025-08)

Account Manager - Encore Capital Group

(2022-10 - 2023-04)

• Managed and resolved all loan-related customer inquiries efficiently.
• Issued debt collection letters with detailed statements and supporting documentation to notify customers of outstanding balances.
• Ensured timely communication to facilitate debt repayment and improve collection rates.

M.A - Arts & Humanities - Rajasthan University, Jaipur (2018)

B.A - Bachelor of Arts - Arts & Humanities - Rajasthan University, Jaipur (2016)

12th - Rajasthan, Hindi (2012)

10th - Rajasthan, Hindi (2010)